Operations Manager

Description

Job Summary: Agency VA is seeking an analytical, results-driven Operations Manager to strategically lead and optimize operations in a growth-oriented environment. Key Highlights: 1. Strategic and operational leadership in a growing company 2. Focus on efficiency, process optimization, and team development 3. High-impact, highly visible role within the organization **About Agency VA:** At Agency VA, we specialize in helping insurance agencies grow through innovative staffing solutions and cutting-edge SaaS products. Our mission is to provide agencies with the tools and talent needed to thrive in an increasingly competitive market. We are looking for a highly analytical, results-driven, and motivated Operations Manager to join our leadership team and support the organization’s operational growth. **Position Overview** The Operations Manager will serve as a strategic leader responsible for aligning corporate strategy with operational execution across operations, finance, technology, team management, and organizational performance. This professional will be responsible for supporting operational efficiency, growth initiatives, process optimization, team development, and performance management—ensuring compliance with internal policies, Brazilian labor legislation, and company operational standards. This position encompasses responsibilities across the following areas: * Operations Management * Organizational Performance Management * Financial and Administrative Oversight * Continuous Process Improvement * Team Leadership and Development * Technology and Automation * Vendor and Operational Infrastructure Management * Multifunctional Operations **Key Responsibilities:** Strategic and Operational Leadership * Develop and execute operational goals aligned with the company’s growth initiatives and strategic priorities * Translate executive directives into measurable operational objectives and performance initiatives * Monitor organizational performance and identify opportunities to improve efficiency and productivity * Support implementation of policies, procedures, and internal controls * Promote operational alignment and cross-departmental accountability Performance Management and Team Development * Develop, track, and maintain operational KPIs, scorecards, productivity metrics, and performance tracking systems * Support performance evaluation processes, professional development plans, and operational accountability initiatives * Collaborate with leadership and Human Resources on performance management, coaching, and corrective actions, in full compliance with Brazilian labor legislation * Conduct operational meetings focused on priorities, communication, accountability, and workflow management Financial and Administrative Oversight * Analyze operational costs, business performance indicators, revenue trends, and forecasting models * Support budgeting activities, operational reporting, and financial planning in partnership with leadership and finance teams * Monitor operational efficiency and identify opportunities for cost optimization and process improvement * Ensure operational reports are accurate, timely, and actionable Operational Management * Supervise daily operational activities and team productivity across multiple departments * Identify and resolve operational bottlenecks, workflow failures, and process inefficiencies * Ensure compliance with operational procedures, regulatory requirements, confidentiality standards, and internal policies * Coordinate operational priorities and support continuous improvement initiatives Process Improvement and Technology * Support implementation and optimization of operational systems, reporting tools, workflow automation, and technological integrations * Lead continuous improvement and digital transformation initiatives * Collaborate with IT and leadership teams to enhance operational systems and reporting accuracy * Promote efficient, scalable, and sustainable operational processes Multifunctional Collaboration * Work closely with Finance, IT, Operations, Human Resources, and Leadership teams on strategic and operational initiatives * Serve as the operational point of reference for problem resolution and interdepartmental coordination * Support resolution of escalated operational issues involving vendors, partners, clients, or internal stakeholders * Facilitate communication and operational alignment across teams Vendor Management and Workplace Environment * Manage vendor relationships and office operational needs * Support employee engagement, organizational culture, and workplace well-being initiatives * Foster a professional, collaborative, respectful, and performance-oriented environment * Ensure compliance with internal policies and organizational standards Ideal Profile We seek a professional who is: * Highly analytical and data-driven * Operationally organized and disciplined * Capable of making decisive judgments in dynamic environments * Strategically minded from both financial and operational perspectives * An excellent communicator and team leader * Technologically adaptable and process-oriented * Proactive, collaborative, and solution-focused * Able to effectively manage priorities and accountability * Comfortable balancing strategic planning with practical execution Mandatory Requirements * Proven experience in: * \- Operations Management\- Revenue Operations or Business Operations\- Team Leadership\- Administrative or Executive Management * Demonstrated experience improving operational processes and supporting organizational growth * Strong experience with KPIs, operational performance management systems, and reporting frameworks * Experience in financial analysis, budgeting, and operational forecasting * Experience leading multifunctional teams in fast-paced environments * Familiarity with technology platforms, operational systems, reporting tools, and automation * Excellent organizational, leadership, and communication skills * Strong analytical ability, problem-solving skills, and decision-making capability * Fluency in English and Portuguese (spoken and written) * Spanish is considered a plus Desired Industry Experience * Insurance * Financial Services * Brokerages or Agency Operations * SaaS or Technology-Based Service Companies * Business Process Operations * Rapidly Growing Service Organizations **Core Competencies** Leadership * Team Development * Communication and Collaboration * Conflict Resolution * Organizational Alignment Operations * Workflow Optimization * Process Improvement * Productivity Management * Operational Scalability Finance and Administration * Business Performance Analysis * Forecasting and Budgetary Support * Cost Management * Operational Reporting and Planning Technology * CRM and Operational Systems * Reporting and Analytics * Process Automation * Operational Integrations **Employment Details** This position will be hired under the CLT employment regime and fully comply with applicable Brazilian labor legislation. **Compensation and Benefits may include:** * Paid vacation per Brazilian labor law * 13th-month salary * FGTS contributions * Transportation allowance and/or transportation benefit, where applicable * Meal voucher or food allowance, per company policy * Health and wellness benefits, per internal policy * Other benefits offered by the company Work schedule, compensation structure, confidentiality obligations, performance expectations, and other employment terms will be defined in the formal employment contract and internal company policies. **Inclusion and Accessibility** Agency VA is committed to fostering an inclusive and diverse workplace, encouraging applications from qualified professionals of all backgrounds, including people with disabilities (PCD). If you require accessibility support during the selection process, accommodations can be provided upon request. **Why Join Agency VA?** * Opportunity to play a strategic leadership role in a growing company * High-impact, highly visible position within the organization * Collaborative, performance-oriented culture * Opportunity to directly contribute to the company’s operational strategy and growth * Competitive compensation and benefits package under the CLT regime To apply, please submit your resume and a brief summary highlighting your experience in operational leadership and key professional achievements. Compensation: R$25\.000,00 \- R$27\.000,00 per month Benefits: * Medical assistance * Meal voucher * Transportation allowance Work location: On-site