Description
Job Summary:
This professional will focus on achieving business and performance indicators, aligning teams, reinforcing the brand image, and promoting continuous improvement of services.
Key Highlights:
1. Focus on business indicators and performance of the Services product
2. Continuous alignment between teams and customers for action plans
3. Strengthening the support image for Komatsu products
**Main Responsibilities:**
* Achieve key business indicators for the Services product, guided by BP and MYO documents;
* Achieve and improve key performance indicators for equipment at operating mines;
* Maintain continuous alignment among various Komatsu and customer teams, analyzing field data (Loss Profile) and developing integrated action plans (Komatsu/Customer);
* Strengthen the Komatsu product support team’s image by building relationships with key customer departments that impact our business;
* Monitor service delivery execution to promote continuous improvement of field service through on-site verification of execution, response times, quality, and other aspects.
Benefits:
* Medical assistance
* Dental assistance
* Childcare allowance
* Private pension
* Life insurance
* Meal voucher
* Food voucher
* Transportation voucher
Education:
* Completed technical education (Mandatory)
Experience:
* Maintenance of yellow-line equipment (Mandatory)
* Komatsu loaders (Preferred)
Work Location: On-site