Customer Service Coordinator

Description

Job Summary: Coordinate the customer service team, promoting alignment, engagement, and development; monitor performance indicators and ensure quality. Key Highlights: 1. Coordinate the customer service team and promote development 2. Monitor performance indicators and ensure quality 3. Propose continuous improvements to customer service processes Belo Horizonte / MG ##### **Description** Coordinate the customer service team, promoting alignment, engagement, and development; monitor performance indicators; ensure compliance with workflows, protocols, and quality standards in customer service; handle critical requests and support the team in sensitive situations; propose continuous improvements to customer service processes, aiming for efficiency and humanization; interface with clinical and administrative departments to ensure operational integration, among other routine responsibilities. ##### **Requirements** * Completed bachelor's degree / Experience in the healthcare sector with supervision or coordination of clinics and call centers. ##### **Benefits** * Transportation allowance or fuel subsidy * Meal voucher * Health insurance * Dental insurance * Job posting date: 27/04/2026