CEMIG Customer Service Representative

Description

Job Summary: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct, excellent, courteous, and agile support to customers. Key Highlights: 1. In-person service focused on excellence and agility. 2. Clarification of inquiries and registration of requests. 3. Achievement of quality and customer satisfaction targets. CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **FULL AVAILABILITY FOR TRAVEL** Position: Customer Service Representative – CEMIG Work Location: CEMIG in Ipatinga Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating Shift 5x2 – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870.00; after 3 months increases to BRL 2,294.00 Benefits: Meal Allowance: BRL 31.33 per working day Attendance Bonus: BRL 200.00 Transportation Allowance Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company’s customers. The role involves in-person service, with emphasis on excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electric power services. Responsibilities: Provide in-person customer service. Clarify inquiries regarding bills, consumption, power disconnection and reconnection, duplicate bill issuance, and other services offered by CEMIG. Direct requests to responsible departments when necessary. Meet quality, average handling time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer literacy; Prior experience in customer service. Work Location: On-site Compensation: BRL 1,870.00 – BRL 2,294.00 per month Benefits: * Dental care assistance * Basic food basket * Meal allowance * Transportation allowance Work Location: On-site