Linux Server Manager

Description

Job Summary: We are seeking a Server Manager to join our Enhanced Operation Service team, acting as a trusted consultant to optimize delivery for strategic customers undergoing cloud transformation. Key Highlights: 1. Acting as a trusted cloud transformation consultant 2. Focus on system optimization, stability, and standardization 3. Specialized technical support for Linux and infrastructure We are looking for a highly qualified Server Manager to join our Enhanced Operation Service (EOS) team, part of the Enterprise Cloud Services Delivery organization. In this role, you will serve as a trusted consultant responsible for safeguarding and optimizing end-to-end delivery for strategic customers throughout their cloud transformation journey. You will be part of a global project, collaborating with a team operating 24x7 for a Tech Mahindra client. This is a remote position with a minimum planned allocation of one year. The initial schedule is Monday to Friday, from 9:00 AM to 6:00 PM; however, the shift roster may change during the project to meet operational requirements. **Key Responsibilities:** Your work will involve a mixed workload focused on maintaining system stability and performance: **Incident and Problem Management:** Actively participate in handling critical incidents (Major Incidents), resolve service request failures, and conduct root cause analysis (RCA) for outages or performance issues. **Service Requests and Changes:** Execute complex service requests and changes, managing extended downtime and long-duration incidents. **Performance Optimization:** Identify and lead proactive initiatives to improve customer system operations, stability, and standardization. **Specialized Technical Support:** Provide specialized technical support for Linux and infrastructure, focusing on disk, server, and network connectivity troubleshooting. **Continuous Improvement:** Optimize standard operating procedures (SOPs) through automation and define corrective action plans to achieve established KPIs. **Orchestration and Collaboration:** Coordinate work across internal and external cloud service units to ensure continuous delivery. **Requirements:** **Core Technical Requirements:** **Linux Expertise (Mandatory):** Solid hands-on experience administering SUSE, Red Hat, or Ubuntu. Real-world experience in troubleshooting performance, disk, and system issues is essential. **Clustering & HA (Mandatory – Flexible):** 2–3 years of experience configuring High Availability (HA). Familiarity with Pacemaker is preferred, but other clustering tools (e.g., Red Hat HA) are acceptable. **Cloud Proficiency (Mandatory):** Practical experience with at least one major public cloud provider: AWS, Azure, or GCP. Multi-cloud environment experience is considered an advantage. **Networking:** Advanced ability to diagnose network issues in Linux and cloud environments, including TCP/IP, DNS, LDAP, NAT, firewalls, and connectivity analysis. **Automation:** Experience with scripting languages (Shell, Python, Go, etc.) and server automation tools such as Ansible or CHEF. **Qualifications and Experience:** **Professional Experience:** Minimum 8–10 years of experience in IT infrastructure and server operations. **Academic Qualification:** Bachelor’s degree in Computer Science, Engineering, IT Management, or related fields. **Language:** Fluent English is mandatory, as all interaction with the global team, documentation, and customer support will be conducted in English. **Behavioral Skills:** Customer focus, solution-oriented analytical thinking, and the ability to independently and proactively acquire new knowledge.