Student

Description

Summary: Join a team where your work has real impact by providing IT support, managing hardware and software, and improving operations. Highlights: 1. Real impact with opportunities for growth and collaboration 2. Daily IT support and incident resolution 3. Contribution to improving IT lifecycle management **About this role** Behind every success is a dedicated team of experts who drive us forward. Our corporate functions go beyond support—they lead, shape the company's direction, and prepare our clients and employees for what matters most. Join a team where your work has real impact, with opportunities to grow, collaborate, and thrive. **Description** --------------- * Assemble, configure, install, and provide support for computer hardware, software, peripherals, and related components. * Provide day\-to\-day IT operations support, including diagnosing and resolving incidents and service requests. * Create, maintain, and update standard operating procedures (SOPs), customer service guidelines, and troubleshooting documentation for new or updated services and activities. * Recommend improvements to IT technology lifecycle management, including refresh, replacement, standardization, and process enhancements. * Monitor endpoints and systems to detect, contain, and remove malware and illegal or non\-authorized software in accordance with internal policies. * Support and monitor internal applications and tools used by the IT Operations group. * Share expertise with colleagues and contribute to team knowledge through documentation, guidance, and collaboration. * Perform a variety of related tasks requiring sound judgment and independent problem\-solving. **Minimum Qualifications** -------------------------- * 4–6 years of experience in IT operations, desktop support, or technical support (hardware/software). * Vocational, technical, or equivalent education/training in an IT\-related field **and/or** demonstrated advanced expertise in relevant areas. * Hands\-on experience with hardware assembly, configuration, and installation (PCs, laptops, peripherals, and components). * Experience troubleshooting operating systems, applications, and common endpoint issues in an enterprise environment. * Experience creating and maintaining technical documentation (SOPs, troubleshooting guides, service procedures). * Knowledge of basic security practices, including identifying and remediating malware and unauthorized software. * Demonstrated customer service skills, including clear communication and professional support interactions. * Ability to prioritize multiple tasks, apply judgment, and work effectively with limited supervision. **Preferred Qualifications** ---------------------------- * Experience supporting and monitoring internal IT operational tools and applications in a corporate environment. * Experience contributing to lifecycle planning (asset refresh, standardization initiatives, process improvement). * Familiarity with endpoint security tooling and incident handling processes (e.g., malware containment/removal workflows). * Experience mentoring or informally coaching peers through knowledge\-sharing and documentation. **About CAE** =================== *At CAE, our mission is clear: to help make the world safer. For nearly 80 years, we have advanced innovation in simulation, training, and mission readiness to support critical operations worldwide. Through advanced technologies, we help our clients work smarter, faster, and more sustainably. Join an organization guided by purpose—where bold ideas are encouraged, collaboration drives progress, and your development fuels our shared success.* **Job Type** ================= Temporary (Fixed Term)**Equal Opportunity and Accommodations** =============================================== *CAE is committed to providing equal opportunity to all candidates, regardless of race, national origin, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or any other characteristic protected by law. We encourage individuals who do not meet all criteria to apply. Reasonable accommodations are available upon request—please contact your recruiter or email* *CAECarrieres‑Careers@cae.com**.* **Data Protection** ========================== Privacy Statement *CAE thanks all candidates for their interest. However, only those whose profile and experience match the requirements of the position will be contacted.*