Job Summary: A professional to optimize the customer service bot, perform CRM automations, manage marketing campaigns, prepare reports, and propose operational improvements, with a focus on growth and continuous learning. Key Highlights: 1. Optimize and enhance the company's customer service bot 2. Perform CRM (Kommo) automations and manage marketing campaigns 3. Identify operational bottlenecks and propose process improvements **About the Company** **MN Cidadania** is a reference in European citizenship processes. We operate ethically, transparently, and with excellence to help Brazilians safely and confidently obtain their European passport. With **over 8 years of market experience**, we have offices in Brazil and Europe and seek professionals who wish to **grow, learn, and evolve alongside the company**. **Main Responsibilities** * Optimize and enhance the company's **customer service bot** * Perform **CRM (Kommo) automations** * Manage **mass marketing campaign and message deliveries in the CRM** * Prepare **customer service and sales performance reports** * Identify **operational bottlenecks and propose process improvements** * Perform **WordPress website maintenance and updates** * Support the **creation and optimization of landing pages** **Requirements** * Higher education or technical degree in **Systems Analysis** (in progress or completed) * Experience with **APIs and automation tools** (e.g., Dify, n8n, or similar) * Knowledge of **CRM and automations** * **Analytical, logical, and proactive** profile, with strong problem-solving skills * Interest in **learning, studying, and developing new technological skills** **Important Differentiator:** **Experience with the Kommo CRM will be a significant advantage for this position.** **Job Details:** * **Working Hours:** Monday to Thursday: **08:00 to 18:00** Friday: **08:00 to 17:00** * **Compensation:** To be discussed * **Benefits:** Transportation Allowance, Meal Voucher, TotalPass (gyms), MediQuo (telemedicine), Birthday Day Off, and internal training programs for professional development * **Location:** Guarulhos – SP Payment: R$1\.100,00 \- R$1\.949,00 per month Benefits: * Medical assistance * Food allowance * Transportation allowance Work Location: On-site