Senior Customer Success

Description

Job Summary: We are seeking a professional with experience in Customer Success and support, capable of organizing requests, communicating clearly, and proactively seeking solutions to enhance service delivery. Key Highlights: 1. Proven experience in Customer Success and customer support 2. Strong organizational skills, proactivity, and solution-oriented mindset 3. Clear and professional communication skills Description: Apply quickly via email: Requirements and Qualifications: Requirements: * Completed or ongoing undergraduate degree in Business Administration, Marketing, Communications, or related fields; * Proven experience in Customer Success, customer support, and system training; * Ability to organize and prioritize tasks; * Strong communication skills to express ideas clearly and professionally; * Proactivity and ability to develop applicable solutions; * Receptiveness to feedback and commitment to continuous improvement; * Availability to work on-site four days per week in São Paulo; * Experience with CRM (Customer Relationship Management) systems (e.g., HubSpot) — preferred; * Basic programming knowledge — a plus. Benefits: Gympass, Mental Health Support, Caju Benefits Card Work Schedule: Monday to Friday. Knowledge: Education: Bachelor's Degree — Business Administration, Communications, Marketing — field of study is flexible Technical Skills: CRM, HubSpot 2512160202201694387