Description
Job Summary:
We are seeking an IT Support and Infrastructure Analyst to provide N2/N3 technical support, user assistance, hardware maintenance, network configuration, Windows and Linux server configuration, security policies implementation, and software installation.
Key Highlights:
1. N2/N3 technical support and user assistance
2. Hardware maintenance and network configuration
3. Windows and Linux server configuration
We are seeking an **IT Support and Infrastructure Analyst** to provide N2/N3 technical support, user assistance, hardware maintenance, network configuration, Windows and Linux server configuration, security policies implementation, and software installation.
**Key Responsibilities:**
* User support
* Customer service – ticket creation and resolution of N2 and N3 level issues
* Email client configuration
* Hardware maintenance
* Computer network configuration
* Server configuration
* Configuration of network and user security policies
* Configuration of services hosted on Windows and Linux servers, such as Active Directory, Web Servers, Virtualization, Containerization, among others
* Installation of programs and software
**In addition, it is highly desirable that you have:**
* Technical degree in Information Technology; Bachelor's degree in Systems Analysis; Software Engineering; or related fields
* Experience with preventive and corrective maintenance
* Flexible working hours
* Solid knowledge of Windows and Linux operating systems
* Solid knowledge of hardware
* Solid knowledge of computer networks
Customer service; Hardware maintenance; Network and server maintenance and management; Windows; Linux;