Junior Support Technician

Description

Job Summary: Opportunity for a Junior Support Technician to provide Level 1 support, resolve incidents, and assist with hardware, software, and systems at a technology company. Key Highlights: 1. Providing Level 1 technical support for hardware, software, and systems. 2. Supporting Microsoft Office suite and corporate tools. 3. Opportunity for career growth within a technology company. **We have an outstanding opportunity for a Junior Support Technician \- Campinas/SP** Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We seek a team of engaged professionals passionate about making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: * Provide Level 1 technical support to users, assisting in resolving incidents related to hardware, software, and systems; * Perform installation, configuration, and basic support for IT equipment; * Provide printer support, including toner replacement for multifunction printers and alignment/configuration of thermal printers; * Support users with the Microsoft Office suite and other corporate tools; * Log support tickets, track requests, and escalate more complex issues when necessary; * Ensure high-quality service delivery, maintaining effective communication, professional conduct, proactivity, and user experience focus. **Mandatory Requirements**: * Proficiency in Microsoft Office suite; * Basic to intermediate knowledge of hardware and software; * Strong communication skills, professional demeanor, organization, and proactivity; * Currently enrolled in a Technical IT program or undergraduate degree in IT-related fields. **Preferred Qualifications**: * Knowledge of ITIL; * Experience with ITSM tools. **Employment Type: CLT \+ Benefits**: * Work schedule: Monday to Friday, 8:00 AM to 5:00 PM; * Medical and dental plans; * Life insurance; * Meal allowance / Food voucher; * Transportation voucher; * Discount club; * Access to Wellhub (gyms) and Mente Tranquila; * Discounts on Positivo products; * University partnership; * And much more. **If you identify with this opportunity and wish to grow alongside Positivo S\+, apply now and join our team!** Minimum Education Level: Technical Course