Franchise Support Intern | Operations

Description

Job Summary: We are looking for an Intern to join our Franchise Support team, responsible for monitoring training classes and the educational development of students, providing support and proposing solutions. Key Highlights: 1. Support for franchisees and monitoring of the Franchisee Journey and Training programs. 2. Propose solutions for people and business development. 3. Organize the operational execution of training classes. **We are seeking an Intern to join V4 Company's Franchise Support team!** **You will be responsible for monitoring training classes and the educational development of students.** **If you are organized, innovative, resilient, and possess a strong sense of responsibility, take a look at the position description below and apply!** **Some of the challenges you will face:** * Provide day\-to\-day support to franchisees regarding monitoring of the Franchisee Journey and Training programs, ensuring process control while complying with all established policies, standards, and procedures; * Propose solutions that sustain people and business development, aligned with the company’s needs and strategies; * Update and ensure generation and critical analysis of training KPIs, proposing new actions, decisions, or improvements (e.g., trained personnel, participation rate, NPS, CSAT, etc.); * Organize the operational execution of training classes. **Prerequisites for application:** * Excellent communication skills; * Proactivity; * Responsibility; * Critical thinking; * Professional image management; * Self-management; * Problem-solving ability; * Public-facing service.