G.O. TOURS MANAGER

Description

Job Summary: The G.O. Tours Manager is responsible for planning, organizing, and supervising all excursion and tour activities offered to guests, ensuring a memorable and safe experience. Key Highlights: 1. Experience in managing tours or tourism-related activities 2. Excellent communication and interpersonal skills 3. Passion for travel and culture Position Summary** The G.O. Tours Manager is responsible for planning, organizing, and supervising all excursion and tour activities offered to Club Med guests, ensuring a memorable and safe experience. Job Responsibilities** * Develop and implement a diverse program of off-resort excursions and activities aligned with Club Med standards and philosophy. * Negotiate and manage contracts with local transportation providers, tour guides, and other partner companies. * Ensure guest safety during all excursions by conducting risk assessments and implementing safety procedures. * Recruit, train, and supervise the team of G.Os (Gentle Organizers) and G.Es (Gentle Employees) responsible for excursions. * Monitor guest satisfaction with excursions, collect feedback, and implement continuous improvements. * Manage the excursions department budget, control costs, and maximize revenue. * Promote and sell excursions to guests using effective marketing and communication strategies. * Stay updated on local tourist attractions and industry trends. * Coordinate with other resort departments to ensure operational efficiency and guest satisfaction. Qualifications** * Proven experience in managing tours or tourism-related activities, preferably in resorts or tourism companies. * Excellent communication and interpersonal skills, with fluency in Portuguese and English (additional languages are an advantage). * Strong leadership and team management skills. * Ability to plan, organize, and solve problems. * In-depth knowledge of the local region and its tourist attractions. * Focus on customer safety and well-being. * Passion for travel and culture. * A bachelor's degree in Tourism, Hospitality, or a related field is desirable. * Availability to work flexible hours, including weekends and holidays.