Collections Operator

Description

Job Summary: We are seeking an organized internal collections agent with strong communication skills and attention to detail to work in a dynamic and collaborative environment. Key Highlights: 1. Dynamic and collaborative environment with purpose and ethics 2. Focus on customer satisfaction and rapid problem resolution 3. Opportunity for growth and workplace improvements **Internal Collections Agent** **Description:** We are an education-driven transformation company, operating in the market for 6 years, continuously pursuing improvements and growth while promoting achievements and customer satisfaction. We operate in a dynamic and collaborative environment guided by purpose and ethics. We are looking for a professional to work as an internal collections agent. For this role, we seek someone with strong communication skills to clearly convey payment-related information to responsible parties. If you are organized, have strong communication skills, pay close attention to details, and enjoy proposing solutions and improvements for the workplace, this position is for you! Join fatore and grow with us. **Key Responsibilities:** * Make calls to delinquent accounts * Provide accurate information * Relay customer feedback to supervisors * Address complaints and resolve issues to ensure customer satisfaction * Ensure customer issues are resolved promptly; * Record payment agreements and/or payment promises * Maintain internal spreadsheets **Requirements and Qualifications:** * Completed high school education * Understanding of the collections process * Basic mathematical skills * Proven track record of achieving targets * Excellent communication skills, capable of building trust-based relationships; * Exceptional communication and organizational skills; **Additional Information:** * Unimed Health Plan * Uniodonto Dental Plan * Meal Voucher * Access to Total Pass * Flexible working hours * Birthday Day Off * Corporate education platform for employees * Bonus programs Employment Type: Permanent CLT Salary: Starting from R$1\.699,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site