Ombudsman Assistant

Description

Job Summary: The professional will receive and handle complaints, criticisms, suggestions, and compliments, providing feedback to users and proposing solutions for continuous improvement, working across multiple communication channels and supporting the commercial department. Key Highlights: 1. Multi-channel customer service, focusing on resolution and satisfaction 2. Analysis and proposal of solutions for continuous improvement 3. Support to the commercial department with scheduling and plan modifications Receive and listen to complaints, criticisms, suggestions, and compliments. Provide feedback to complaining users regarding their inquiries. Analyze and propose solutions for continuous improvement. Guide users on their rights and responsibilities. Follow-up and handling will be conducted via telephone, in-store face-to-face service, social media, or any other communication channel through which the customer has reported an issue. Participate in commercial department interactions, performing handling tasks: scheduling, system-based modifications, customer contact, regarding sales, plan modifications, changes of account holder, and address changes. Monitor activity quality, control of repeated Service Orders, and other activities, always aiming for optimal handling to ensure customer satisfaction. Job Type: Full-time, Direct Hire (CLT) Compensation: R$1\.967,44 \- R$1\.967,45 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal voucher * Food voucher * Transportation voucher Work Location: On-site