Customer Success Analyst

Description

Job Summary: We are looking for a Customer Success Analyst passionate about delighting customers, solving problems, and delivering results—working consultatively and with high impact. Key Highlights: 1. Acting as the company's voice to the customer base 2. Building trust-based relationships and increasing retention 3. Focusing on sustainable growth of the customer portfolio **Join us in transforming people's and companies' lives!** We are a rapidly growing company guided by values that make us unique: courage, agility, ambition, humility, and being a good person. These are the pillars driving our team and sustaining our culture. We are seeking a **Customer Success Analyst** who is highly motivated to learn and support our customers. Do you enjoy delighting customers, solving problems, and delivering results? As a Customer Success Analyst, you will be the voice of our large organization to the customer base, ensuring a seamless, consultative, and high-impact customer journey. You will work 100% remotely within a structured team, with clear processes and a focus on sustainable portfolio growth. Your role is to build trust-based relationships, increase retention, and support the sales team with strategic insights. *Now, we want you to be part of this journey!* Requirements: *What will you do?* * Deliver specialized, consultative, and humanized inbound support. * Understand customer needs and propose suitable solutions. * Develop commercial proposals and manage follow-ups. * Drive retention and reduce portfolio churn. * Collaborate with internal teams to continuously improve the customer experience. * Prior experience in Customer Success, Customer Support, Post-sales, or Sales. * Proficiency in digital customer service channels (phone, email, chat). * Experience in customer retention and portfolio relationship management. **Preferred Qualifications:** * Familiarity with CRM systems and customer success metrics (NPS, churn, expansion). *Join us in building this story!* Benefits *More than benefits—you’ll find structure and space to grow.* 100% remote work Enhanced comfort and quality of life daily—working from home with the same structure and organization as a corporate environment. A comprehensive package to support your routine: Medical assistance Dental assistance IOB Benefits Card Childcare allowance Life insurance Internet stipend. Profit-sharing program (PLR) Partnerships with educational institutions Practical development: Access to Qulture.Rocks Training and development programs Culture of continuous feedback Interested in this opportunity? Do you believe it aligns perfectly with your next career step? Then apply now! We’re excited to meet you. Best regards, Talent Acquisition Team | IOB ***Eligibility Note: This position is 100% remote but exclusively available to professionals residing in Brazil, due to fiscal and legal requirements.***