BUSINESS ANALYST (CAMPINAS)

Description

Job Summary: We are seeking a Business Analyst to work with organization, strategic vision, and proactivity, supporting the operational and administrative management of a unit. Key Highlights: 1. A position for someone who manages operations intelligently 2. Analytical, communicative, and hands-on profile 3. Collaborative environment with autonomy and growth opportunities BUSINESS ANALYST Organization, strategic vision, and proactivity. This position is for someone who manages operations intelligently! Sou Coluna is expanding and looking for a Business Analyst to join our team and serve as the central support point for one of our units. We seek an analytical, communicative, and hands-on professional who enjoys solving problems, organizing processes, and closely monitoring results. This professional will be responsible for supporting the unit’s management across operational and administrative areas, ensuring efficient functioning—from customer service to data analysis. Key Responsibilities: * Greet customers courteously, delivering an excellent experience (in-person, by phone, and via WhatsApp); * Monitor and organize schedules, appointment times, and service workflows; * Generate and analyze simple reports to track unit performance; * Support management in setting goals and analyzing results; * Oversee internal administrative processes, such as procurement, supply control, and operational requests; * Serve as the liaison between reception, technical teams, and company support departments; * Maintain overall unit organization and smooth operation. What We Seek in You: * Proactive, organized, and strong communication skills; * Ability to handle multiple tasks autonomously and responsibly; * Prior experience in customer service and administrative routines is preferred; * Proficiency with basic spreadsheet tools and systems; * Completed high school education (ongoing undergraduate studies are a plus); * Willingness to work on-site, including Saturdays if required. We Offer: * Working hours: Monday to Saturday, 7:15 AM–4:30 PM / Saturday: 8:00 AM–11:00 AM * Fixed salary + performance-based bonuses for the unit; * CLT employment regime + transportation allowance (VT) + awards; * Comprehensive training on Sou Coluna’s processes and culture; * A collaborative environment with autonomy and real growth opportunities. If you’re a professional who stays informed, keeps things organized, and helps the company evolve, this role is for you! Employment Type: Full-time CLT Compensation: R$2.280,00 – R$3.500,00 per month Benefits: * Transportation allowance