Responsibilities: * Provide on-site and remote technical support to end users, assisting in resolving hardware, software, and network issues. * Install, configure, and update operating systems, applications, and drivers on computers and peripheral devices. * Diagnose and resolve hardware issues, such as hard disk failures, faulty RAM, or network connectivity problems. * Perform preventive maintenance on computers and devices. * POS (Point of Sale): assembly, configuration, and support for sales terminals; integration with ERP systems and peripherals. * PIN pads and fiscal printers: installation, firmware updates, support for communication with payment systems and fiscal issuance. * Zebra printers: configuration, calibration, maintenance, and support for label and barcode software. * IT infrastructure: rack assembly, structured cabling organization, installation of network assets (switches, routers, access points). * Networks and access: configuration of wired and Wi\-Fi networks, physical and logical access control, user management, permissions for network equipment and firewalls. REQUIREMENTS: * Prior experience in technical support, both on-site and remote. * Knowledge of hardware and software troubleshooting and resolution. * Ability to perform preventive and configurative maintenance of IT devices. * Capability to accurately and systematically record technical support incidents. * Strong communication skills to deliver basic user training. * Personal vehicle (car) in good condition for external activities. * Availability for frequent travel. Benefits: Meal/food allowance: BRL 30.00 per day (Ifood card, valid for meals or groceries) Amil Health Insurance: No cost to the employee Dental Insurance Transportation Voucher Childcare Assistance Life Insurance TotalPass: Access to gyms and wellness programs with co-payment Travel Reimbursement: Per kilometer driven (car) Per kilometer driven (motorcycle) Minimum Education: Technical Course
João Silva
Indeed · HR
João Silva
Indeed · HR
