Junior Customer Service Analyst

Description

Summary: As a Customer Experience Analyst, you will manage customer orders, identify gaps, resolve problems, and provide support to Customer Experience and Sales teams, enhancing service levels. Highlights: 1. Work as the customer's preferred partner, improving service levels. 2. Identify gaps and resolve problems within the order management process. 3. Provide internal support to Customer Experience and Sales teams. **Your Job** As a Customer Experience Analyst, you will work in the Customer Experience department. You will carry out the entire internal process of inserting/accepting customer orders, mapping processes, identifying gaps, resolving problems and providing internal support to the Customer Experience and Sales teams, reporting information and input on the order management process. **Our Team** Guardian's vision is to be a partner of choice for our customers, suppliers, employees and communities based on mutual benefit. This drives our relentless focus on improving people's lives, providing products and services that value more than their alternatives, and doing so responsibly, consuming fewer resources. **What You Will Do** * Capture and organize orders that arrive via Portal (E\-commerce). * Manage orders and ensure that all are ready for shipping according to each customer's forecast. * Deal with cases regarding general questions and order changes requested by the customer. * Work as the customer's preferred partner, improving the level of service and meeting their needs. * Monitor area indicators. * Monitor monthly sales planning. * Provide good customer service and internally, analyzing all information collected and ensuring satisfaction and mutual benefit. * Apply market practices that make sense for our business. * Support CX activities based on knowledge and skills. **Who You Are (Basic Qualifications)** * Complete higher education. * Advanced English. * Commercial communication, negotiation, agility and flexibility skills. **What Will Put You Ahead** * Know market practices and techniques based on customer experience. * Spanish language. * Knowledge of Salesforce. * Knowledge in PBI. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.**Who We Are** As a Koch company, Guardian Glass is one of the world's largest manufacturers of float, value\-added and fabricated glass products and solutions. We produce high\-performance glass for architectural, residential, interior, transportation and technical glass applications. You'll find our glass in homes, offices and cars and in some of the world's most iconic projects. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. \#LI\-RGN9