Job Summary: The professional will assist in managing the online store, tracking orders, providing customer service, and supporting e-commerce administrative routines. Key Highlights: 1. Online store and marketplace management 2. Multichannel customer service 3. Administrative and e-commerce process support **Main Responsibilities:** * Assist in **online store management**, ensuring products, prices, images, and descriptions are always up to date. * Track **placed orders**, performing order picking, verification, packaging, and preparation for shipment. * Monitor **delivery status**, contacting carriers and updating customers when necessary. * Provide customer service via **chat, e\-mail, WhatsApp, or platforms**, resolving inquiries, exchanges, complaints, or requests. * Support **inventory control**, stocktaking, and product restocking. * Assist in creating and maintaining **marketplace listings** (Shopee, Mercado Livre, Amazon, etc.). * Review customer ratings and feedback to contribute to process improvements. * Issue **invoices**, complete spreadsheets, and support departmental administrative routines. * **Support internal colleagues** regarding e\-commerce–related tasks, ensuring alignment and prompt resolution. * Collaborate on **promotional activities**, campaigns, and content organization. **Desired Profile:** * Organization, agility, and strong attention to detail. * Familiarity with e\-commerce platforms and marketplaces. * Strong written communication skills and customer service ability. * Basic knowledge of Microsoft Office (especially Excel). * Ability to handle multiple tasks and meet deadlines. Employment Type: Full-time, CLT permanent contract Compensation: R$2\.000,00 \- R$2\.550,00 per month Benefits: * Health insurance * Transportation allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
