Technical Consultant Trainee

Description

Job Summary: Directly deliver customer service, ensuring excellence, customer satisfaction, and service quality. Key Highlights: 1. Customer service focused on satisfaction and service quality 2. Participation in training and continuous professional development 3. Work environment that values proactivity and teamwork Job Description: Directly deliver customer service activities, including installation, maintenance, address changes, equipment removal, and other related services; ensure service excellence and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal safety and customer safety; Understand and apply quality indicators (IRR, IFI) in daily work to continuously improve service delivery; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Daily main activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates on products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours as required by service needs; Basic knowledge of digital tools and customer service registration systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Dental care assistance * Telemedicine * Meal allowance or food allowance * Skello App (e-books and digital books) * SESI agreement * Life insurance * Internet package discount * Pharmacy agreement * University discounts * Medical assistance (with co-payment) * Commuter allowance * Citizen Company * Profit-sharing