**Responsibilities:** * Receptive telephone service to handle registration requests for pharmaceutical industry medication discounts; * Guide patients on medication acquisition, questions related to discounts and purchase locations, and data update procedures; * Conduct proactive outreach when necessary to follow up on questions or close pending incidents; * Record all interactions, including complaints and pharmacovigilance-related reports; * Identify and report adverse events or complaints regarding medication quality; * Email handling; * Identify and escalate cases involving registration or purchase issues for resolution. **Requirements:** * Prior experience in healthcare-oriented customer service and familiarity with pharmacovigilance concepts is desirable. * Clear and empathetic communication skills, dynamism, proactivity, and courtesy. * Ability to efficiently and systematically manage multiple processes and systems. * Proficiency in Microsoft Office Suite, especially basic-level Excel (desirable). * Availability to work in the Morumbi region. Minimum Education Level: Bachelor’s Degree * Partnerships with educational institutions and language schools. * Healthy (Medication Benefit Program) * PPR (Profit Sharing Program); * PetLove * Gympass * Childcare Assistance * Life Insurance * Commuter Allowance or Parking * Dental Care * Telemedicine Medical Assistance via Conecta Médicos * Swile Card, offering greater flexibility to use your benefits (Meal/Food), R$ 41.00 per day; * Recharge Day (Birthday Day Off)