Customer Service Analyst

Description

Automotive Industry in Itupeva\-SP. We are seeking a professional to work as a **Customer Service Analyst**, with experience in the automotive sector, an analytical profile, and strong communication and organizational skills. **Key Responsibilities:** * Provide customer service, ensuring agility, clarity, and quality in the information provided; * Track orders from receipt through to delivery, providing regular updates on **production status, deadlines, and logistics progress**; * Collaborate closely with **Production, Production Planning and Control (PCP), and Logistics** departments to ensure adherence to customer deadlines and requirements; * Enter and track orders in the system, ensuring accurate and up-to-date information; * Assist in freight coordination, monitor shipments, and ensure delivery process efficiency; * Conduct finished goods inventory balance inquiries to support order fulfillment control and availability; * Maintain and update customer service performance indicators (KPIs), contributing to ongoing analysis and improvement; * Analyze the order portfolio to identify priorities, risks of delays, and opportunities for optimization; * Support resolution of incidents by proactively addressing issues to ensure customer satisfaction. **Requirements:** * Prior experience in customer service within the **automotive segment**; * Industrial experience; * Knowledge of **PCP, logistics, and order processing workflows**; * Proficiency with ERP systems and Microsoft Office suite (especially Excel); * Organized, communicative, analytical profile with a sense of urgency; * Residency in Itupeva or nearby areas. **Preferred Qualifications:** * Experience with performance indicators (KPIs); * Knowledge of the automotive supply chain; * Ability to manage multiple tasks and deadlines effectively. Compensation: R$4\.000,00 \- R$5\.000,00 per month Benefits: * Medical assistance * Food basket * Free parking * Profit-sharing program * Commuter allowance Work Location: On-site