Customer Service Analyst

Description

Job Summary: Professional responsible for managing and monitoring SAC (Customer Service Center) interactions, analyzing performance indicators, resolving critical cases and complaints, and ensuring service quality. Key Highlights: 1. SAC service management and follow-up 2. Performance indicator analysis and improvement proposals 3. Resolution of critical cases and complaints Manage and monitor SAC interactions; Analyze performance indicators and propose improvements; Handle resolution of critical cases and complaints; Prepare managerial reports and track key metrics; Provide support and guidance to the customer service team; Ensure service quality and adherence to established processes; Collaborate with other departments to address customer requests. Compensation: R$2\.999,00 \- R$3\.000,00 per month Benefits: * Life insurance * Meal allowance * Food voucher * Transportation allowance Workplace: On-site