Administrative Analyst - Customer Service

Description

Job Summary: Professional responsible for in-person and telephone customer service, conflict mediation, dashboard monitoring, and support to coordination within a hospital environment. Key Highlights: 1. Experience in customer service and administrative routines 2. Strong communication skills and teamwork 3. Ability to manage conflicts and work under pressure Description: * Bachelor's degree in Business Administration, Social Service, Psychology, or related fields; * Proficiency in Microsoft Office suite; * Experience in customer service and administrative routines; * Strong communication, teamwork, and interpersonal skills for effective integration in a hospital environment; * Ability to manage conflicts and work under pressure; * Full availability for shifts, weekends, and holidays (on-call/rotating schedule); * In-person and telephone customer service; * Client registration in the hospital management system; * Conflict mediation; * Dashboard and patient wait time monitoring; * Performance indicator analysis; * Support during end-of-life care; * Resolution of issues, complaints, or inquiries with the Clinical and Technical Directorates; * Support to coordination. 2511280202191375260