Company: Lume Laser Position: Customer Service Assistant Position Objective: The Customer Service Assistant will be responsible for managing interactions with customers and partners, scheduling and coordinating equipment rentals, ensuring services are delivered according to established timelines, and collecting feedback for continuous improvement. This role is critical to ensuring each piece of equipment arrives at the correct location, on the scheduled date and time, thereby contributing to operational efficiency and customer satisfaction. Key Responsibilities: Respond to customers contacting via WhatsApp and other communication channels. Inform customers about rental fees and shipping costs. Schedule, confirm (ensuring accuracy of times and dates), and cancel rentals as needed by customers. Monitor rental scheduling, providing support and clarifying potential questions. Post-Sale: Conduct customer satisfaction surveys following rentals. Track and document customer feedback—including incidents—for discussion in strategic meetings. Monitor and update the incident log spreadsheet, recording incidents and corrective actions. Requirements: Education: Completed high school education. Experience and Skills: Proficiency in Microsoft Office Suite. Immediate availability to start. Agile, dynamic, and organized profile. Strong verbal and written communication skills. High concentration and attention to detail. Organizational ability and proactivity. Behavioral Competencies: Excellent interpersonal skills. Ability to work independently and collaboratively in teams. Ability to manage multiple tasks and prioritize demands. Detail-oriented and focused on accuracy. Benefits: Meal Voucher: BRL 27.56/day Food Allowance: BRL 157.50/month Transportation Voucher: Fully subsidized (no 6% payroll deduction) Total Pass Life Insurance Sesc Membership Collective Holidays (end/beginning of year) After Probation Period: Santa Tereza Health Plan – no co-payment Amil Dental Plan – no co-payment Working Hours: Monday to Friday: 12:00 PM–9:00 PM Alternate Saturdays: 8:00 AM–5:00 PM Final Considerations: The Customer Service Assistant plays a vital role at Lume Laser, serving as the primary point of contact for customers and ensuring efficient logistics for equipment rentals. The position requires an organized individual with excellent communication skills and a proactive approach to problem-solving. With company support and infrastructure, the professional will have opportunities for growth and meaningful contributions to customer satisfaction and Lume Laser’s operational success. Job Type: Full-time CLT Salary: BRL 2,000.00/month Benefits: * Health insurance * Dental insurance * Food allowance * Meal voucher * Transportation voucher Experience: * Customer service (Mandatory) Work Location: On-site