Job Summary: Lead the strategy and evolution of the payment methods portfolio, ensuring operational stability, efficiency, and quality of transactional flows, with a focus on growth and customer experience. Key Highlights: 1. Lead strategy and evolution of the payment methods portfolio 2. Ensure operational stability and quality of transactional flows 3. Develop the team, fostering a high-performance culture focused on the customer **About Us** We are proudly Brazilian and popular, always digital and physically present whenever our customers want. We innovate to provide access to financial services and deliver an experience that empowers people to overcome today’s challenges. Our reason for existing is clear: **to fight for a banking experience that welcomes and encourages all Brazilians.** And we do this with availability, empathy, and agility. **Our Culture – The Agi Way** **Live for the Customer** Our most important asset is our customers. The company exists only if it can solve their pain points by delivering products and experiences superior to alternatives available in the market. **Act Like an Entrepreneur** How many companies do you know that demand an owner’s mindset from their teams? Many, right? But how many actually enable people to truly be owners? And it’s not about offering this opportunity to just a few—it’s about making it possible for everyone. At Agibank, it works exactly like this: here, you act like an owner because you already are one—or because you dream of becoming the next. **Grow on the Journey** Our culture is strong. So, it only makes sense to embark on this entrepreneurial journey with us if you strongly identify with it. If you’re results-obsessed, terrified of your comfort zone, constantly seeking knowledge, prefer direct, no-nonsense communication, and wish to surround yourself with people who share these traits—you’ll love your journey here. **Work Model** On-site • Campinas/SP **Our Products Team** Responsible for designing and evolving solutions that connect customer needs with the bank’s strategy. Operates end-to-end across the product lifecycle—including credit, checking accounts, investments, payment methods, and channels. By combining technology, data, and business insight, it delivers complete, simple, and secure customer journeys. It is within this directorate that the present consolidates and the future financial well-being of customers takes shape. #### **Your Challenges to Grow on the Journey** * Lead the strategy and evolution of the payment methods portfolio, focusing on volume growth, adoption, recurrence, and customer experience; * Ensure operational stability, efficiency, and quality of transactional flows—including financial settlement and service availability; * Define and monitor key performance indicators (KPIs) such as transactional volume, success rate, SLA, availability, processing time, and conversion; * Interpret and drive strategic alignment with Central Bank regulations, ensuring compliance and anticipating regulatory changes; * Lead and develop the team (including coordination), promoting a high-performance, data-driven, and customer-focused culture; * Establish and strengthen governance with Product, Technology, Risk, Compliance, Fraud Prevention, and Commercial areas; * Identify innovation opportunities, new use cases, and improvements to products and processes that boost transactionality; * Manage critical and structural topics, ensuring systemic vision and business-impact-driven decisions; * Represent the institution in forums, strategic partnerships, and players across the financial ecosystem. **What You Need to Become an Agilizado?** --------------------------------------------------- * Strategic vision combined with strong execution capability and data-driven decision-making; * Leadership ability and experience developing multidisciplinary teams; * Analytical profile, focused on performance, operational efficiency, and customer experience; * Ability to operate in highly regulated and complex environments; * Strong communication and influence skills for interacting with senior stakeholders. **Requirements** * Bachelor’s degree in Administration, Economics, Engineering, Technology, or related fields; * Solid experience in payment methods (Pix, TED, bank slips); * In-depth knowledge of the Brazilian Payment System (SPB) and Central Bank regulations; * Prior experience managing teams and leading transactional operations or products; * Experience managing performance, KPIs, and financial product evolution; * Experience working in multidisciplinary environments (Product, Technology, Risk, Compliance, etc.); * Familiarity with generative AI tools. **Differentiators** * Postgraduate degree or MBA in Finance, Business, Strategy, or Management; * Experience in digital banks or large financial institutions; * Exposure to Open Finance and new payment arrangements; * Knowledge of fraud prevention in payment methods; * Experience with agile methodologies and digital transformation. #### **Benefits and Perks** * Health and Well-being: health insurance, dental plan, free telepsychology and telemedicine, Totalpass, meal and food vouchers, life insurance/funeral assistance; * Maternity and Paternity: childcare allowance, 6-month maternity leave, 20-day paternity leave, meal and food vouchers during leave; * Private pension plan; * Profit Sharing Program (PPR), following annual rules; * Commuter allowance; * Round-trip shuttle service to Campinas and surrounding areas (up to 50 km). Seats are reservable subject to seat and route availability. Free parking is available for those driving; * Birthday day off; * Cashback on Credit Card: 1% *cashback* on total card statement value, credited to the next statement; * Remunerated account: automatic CDB investment yielding 100% of CDI; * Exemption from Digital Communication Fees; * Worker’s Credit: differentiated rates and terms. Available for contracting after 6 months of employment; * Early withdrawal of FGTS birthday withdrawal; * Dr. Pet: pet health plan option with up to 20% discount. Hiring Company: **Agibank** **Tô de Dono Program** The Tô de Dono Program is more than a long-term incentive initiative—it’s recognition for those who live our culture daily. Each year, new participants join the Program—collaborators who become business owners and benefit from Agibank’s appreciation every time the company grows. So, those who are part of this story dive headfirst into challenges to deliver outstanding results. That’s how we truly build a culture of ownership. **Here, the formula is simple: you grow. Agibank grows with you.** **Learn more about our daily life on** **LinkedIn** **and** **Youtube****.** **Check our reviews on** **Glassdoor.**
João Silva
Indeed · HR
João Silva
Indeed · HR
