Administrative Assistant / Receptionist

Description

Job Summary: We are seeking an organized, courteous, and proactive receptionist to work at the front desk, managing appointments and providing operational support, with a focus on customer relationships and spa excellence. Key Highlights: 1. Experience in reception and customer service, preferably in spas 2. Excellent communication skills, empathy, organization, and professional demeanor 3. Ability to work in a team and resolve conflicts We are looking for an organized, courteous, and proactive receptionist to work at the front desk, managing appointments, multichannel customer service, and providing operational support to the technical team. The ideal candidate prioritizes customer relationships and maintaining spa excellence. Main Responsibilities * In-person reception and welcoming of customers with courteous and professional conduct. * Telephone, WhatsApp, and email support—answering inquiries and confirming appointments. * Spa schedule management: booking, adjusting, and optimizing time slots to avoid conflicts. * Issuing invoices and performing basic financial flow control within the internal system. * Operating the management system (appointments, cash movement, simple reports). * Assisting with front-desk organization and enhancing the customer experience (preparing treatment rooms, directing professionals). * Discreetly promoting spa products and services, contributing to sales targets. * Ensuring confidentiality and fostering positive relationships with customers and team members. Requirements * Prior experience in reception, preferably in spas, clinics, or customer service roles. * Proficiency with computers and management systems (scheduling and finance). * Clear and fluent Portuguese; basic English and/or Spanish is a plus. * Excellent communication skills, empathy, organization, and professional demeanor. * Ability to work in a team, resolve conflicts, and prioritize tasks. Advantages * Experience in consultative sales or knowledge of aesthetic treatments. * Coursework or formal training in customer service, aesthetics, or hospitality. Compensation: * CLT Career Plan: We offer a structured career path with performance- and skill-based salary reviews, progressing from JUNIOR to SENIOR. Benefits * Transportation allowance + Meal allowance * Cost-of-living allowance * Dental plan * Sales commission and goal-based incentives * Welcoming work environment and opportunities for professional development Schedule * Tuesday to Friday: 10:30 AM to 8:15 PM (1-hour lunch break) * Saturday: 8:30 AM to 6:30 PM (1-hour lunch break) * SUNDAY AND MONDAY — DAYS OFF. Send your resume to: cventrevistavh@gmail.com Compensation: R$2.000,00 – R$2.600,00 per month Benefits: * Medical assistance * Dental assistance * Food basket * Food allowance * Meal allowance * Transportation allowance Work Location: On-site