Operations Coordinator

Description

**About the Position:** Implementation and organization of the Operations area to support the company's exponential growth; Manage operational processes to improve efficiency in both the Producer Journey and internal departmental processes; Manage the B2B Customer Support team (Producer); Be responsible for validating, monitoring, and sizing field-based event operations; Be responsible for overseeing the interface between the B2B Customer Support team and event Producers, including crisis management; Be responsible for interfacing with internal departments and technology vendors to align and define processes/best practices; Manage details of services contracted by Producers through the B2B Customer Support team; Propose continuous solutions and improvements for the department and the company; **Important Requirements** We seek individuals who take ownership of their careers, inspire new processes for the team, and contribute innovative solutions. Additionally: Experience in the Events industry (Theaters, Museums, Events, etc.); Minimum 3 years of experience in People Management; Experience with process management tools (design, automation, etc.); Extensive knowledge and experience with tools such as: Google Workspace, Excel, PowerPoint, and process/flow management. Bachelor's degree in Communications, Marketing, or related fields; **Behavioral Profile** Excellent verbal and written communication skills; Flexible with strong interpersonal and client relationship skills; Strategic and analytical mindset; Proactive with passion for serving and supporting others (Producer-focused); Resilient; Strong analytical ability; **Position Information:** CLT employment, 100% on-site in Campinas; Work schedule: 5x2 \- weekend on-call shifts; Salary: To be negotiated; Benefits: Meal/Voucher Refeição (VR) of R$ 41.35 per workday \| Transportation Voucher (VT) paid directly into account \| Fully company-subsidized Medical Plan \+ Wellhub; Compensation: R$7\.000,00 \- R$8\.000,00 per month; Benefits: * Medical assistance; * Food allowance; * Meal voucher; * Transportation voucher; Work location: On-site