Customer Service Technician - Campinas

Description

Job Summary: Professional to work on network construction, expansion, and protection, ensuring projects meet performance, availability, and scalability requirements, thereby contributing to technological advancement and service robustness. Key Highlights: 1. Direct involvement in network construction, expansion, and protection. 2. Contributing to technological advancement and service robustness. 3. Performing external network activities and cable laying. *To enhance our customers’ experience with our services, we have the Engineering and Customer Service teams. The Engineering team’s mission is to explore new technologies, plan Vivo’s network, and drive technological expansion of our products and network.* We are responsible for **transport network deployment**, **optical backbone project planning**, **route expansions and protections**, and **infrastructure adaptation for critical sites**. The primary objective of this role is to **directly engage in network construction, expansion, and protection**, ensuring projects meet the company’s performance, availability, and scalability requirements. The professional will play a key role in sustaining network quality, contributing to technological advancement and enhancing the robustness of services delivered to our customers. **Responsibilities and Duties** Perform external network activities, including working at heights Lay aerial cables Maintain Vivo service management records up to date, including field events and actions taken Inspect service delivery, repairs, and installations Conduct field inspections, manage feedback workflows via control systems and e\-mails; Validate pending items and requirements indicated by Vivo Network Management and/or service provider companies on-site Respond to internal requests (circuit deployment) and external requests (swaps with other operators); Participate in periodic meetings with service providers (EPSs) and Vivo Network Management, addressing operational pending items and needs; **Requirements and Qualifications** Completed High School education, Valid and active driver’s license, Strong interpersonal skills Team spirit Commitment Pursuit of knowledge and individual development Desirable: basic understanding of working at heights and near electrical and telecom networks; optical network equipment and instruments (OTDR, Power Meter, active fiber identifier) Availability for short trips and weekend on-call duties **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. * Choose the ideal benefit for you and your dependents through a digital platform offering various categories including Gym, VR, VA, Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Program); * Plan your future through our Private Pension Plan; * Have children? You’ll be eligible for a subsidy to help cover school, daycare, or babysitter expenses; * Enjoy an additional day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, featuring partnerships with educational institutions offering discounts; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad—as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we run \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include consultations with nutritionists, psychologists, social workers, telemedicine, and more! **\#VempraVivo** We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in full command of their digital lives—with security and reliability—all backed by Vivo’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a differentiator reflecting the society we live in. We maintain a strong internal program anchored on five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed telephony accesses, plus pay-TV subscriptions.** As a reference in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market-leading pay-TV service with the highest number of HD channels and numerous online applications. To ensure our customers enjoy an enhanced experience with our services, we have the Engineering and Customer Service teams. The Engineering team’s mission is to explore new technologies, plan Vivo’s network, and drive technological expansion of our products and network. The Customer Service team guarantees speed and quality in repairing, installing, and maintaining B2B and B2C customer lines across fixed, mobile, and TV networks. Through consistent projects and planning, we implement the company’s technological evolution, increasing network capacity. We believe delivering the best customer experience begins with delivering a great employee experience. **\#VemPraVivo**