Operational Process Analyst

Description

Job Summary: Operational Process Analyst to develop and implement metrics, conduct analyses, and prepare management reports in the transportation area. Key Highlights: 1. Opportunity to develop and implement KPIs via Power BI 2. Focus on quantitative and qualitative analysis for continuous improvement 3. Preparation of management reports and presentations for stakeholders **Position:** Operational Process Analyst **Location:** Viracopos (VCP)**/ Number of openings:** 01 **Working Hours:** Monday to Friday, 08:00 AM to 5:48 PM **Mandatory Requirements:** * Completed high school education; * Intermediate/advanced Microsoft Office suite; * Experience in transportation and performance indicator analysis; * Interpersonal relationship skills, verbal and written communication, dynamic and creative mindset; * Proficiency in process mapping tools and advanced Excel; * Ability to develop and implement performance indicators (KPIs) for process monitoring using **Power BI**; * Ability to prepare management reports and presentations via PowerPoint for stakeholders; * Ability to conduct material analyses with control towers to ensure client reporting reflects current status; * Ability to perform quantitative and qualitative analyses to support decision-making and propose improvements; * Strong communication skills; * Teamwork orientation; * Intermediate English proficiency for comprehension (reading and writing) and communication via email/chats. **Desirable (not mandatory):** * Bachelor’s degree completed in Administration, Engineering, Process Management, or related fields; * Prior experience in operational process analysis and improvement; * Fluency in English. **Main Responsibilities:** * Develop and implement performance indicators (KPIs) for process monitoring using Power BI; * Conduct quantitative and qualitative analyses to support decision-making and propose improvements; * Prepare management reports and presentations for stakeholders; * Monitor operational indicators; * Report operational details to the Operations Manager, highlighting challenges and suggesting jointly discussed solutions; * Interact (by responding to emails) with control towers to ensure client reporting reflects current status. **How to Apply:** Applications will be accepted exclusively via Workday. **FedEx believes in equal opportunity. Regardless of disability, gender, age, race, color, creed, or sexual orientation, all qualified candidates will be considered in our selection processes.** **Recruitment and Selection Team** **FedEx Brazil** FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.