Receptionist

Description

Job Summary: The Receptionist will be the primary point of contact for Dr. Hair patients, ensuring a welcoming, organized, and brand-excellence-aligned experience, acting as the brand ambassador. Key Highlights: 1. Responsible for the customer experience with outstanding service. 2. Management of the clinic's schedule and flawless operational organization. 3. Collaborates with various departments and participates in marketing initiatives. We are supporting **Dr. Hair** in seeking a **Receptionist** to serve as the primary point of contact for our patients, ensuring a welcoming, organized, and brand-excellence-aligned experience. If you are communicative, organized, proactive, and enjoy working with people, this opportunity is ideal for you! **Job Mission** To be responsible for the customer experience at the unit, ensuring outstanding service, flawless operational organization, and support to administrative, financial, commercial, and marketing departments — acting as a true ambassador of the Dr. Hair brand. **Key Objectives:** Provide welcoming, professional, and Dr. Hair-standard-aligned service from the first contact. Ensure operational organization of the unit, including schedule management, document control, inventory, and physical environment. Contribute to commercial flow through follow-up, customer retention, and opportunity identification. Ensure accuracy and organization in administrative and financial processes. Collaborate with other departments and participate in marketing, relationship-building, and operational support initiatives. **Core Responsibilities:** In-person, telephone, and WhatsApp communication with courtesy, professionalism, and efficiency. Full management of the clinic’s schedule: appointments, confirmations, rescheduling, and cancellations. Ensure every interaction reflects Dr. Hair’s excellence standards. **Medical Record and Document Management** Locate, organize, and file medical records and forms according to confidentiality protocols. Update patient registrations and prepare initial documentation for consultations. Issue invoices and contracts per internal guidelines. **Requirements and Qualifications:** Completed high school education (technical training in Administration, Secretarial Studies, or related fields is a plus). Experience in customer-facing roles (preferably in clinics or medical offices). Proficiency in computer applications, especially Excel and Word. Familiarity with management systems (CRM). Proficiency with WhatsApp Business and social media platforms. Basic administrative knowledge. Training in trichology and hair aesthetics will be provided. **Position Information:** Fixed salary: R$ 2.000,00 Aggressive bonuses: up to R$ 10.000,00 Benefits: Transportation allowance Work schedule: Rotating 6x1 shift (Monday to Saturday) If you seek growth opportunities, enjoy communicating, embrace challenges, and want to join an expanding team, we want to meet you! Send your resume and help transform lives with **Dr. Hair**. Minimum Education Level: High School (Secondary Education)