**About the Position:** ----------------- Hello, we are **Grupo Destaque!** Our Group began operations in 1967 with the opening of Eco Accounting Office. Since then, amid economic turbulence, political crises, and social conflicts, we have never ceased believing in the strength and potential of our country. Through dedication, commitment, and perseverance, we have forged a successful path, expanding and diversifying our activities. Thus, Grupo Destaque was born, with a stronger focus on the automotive sector—today operating 36 automotive dealerships engaged in vehicle sales and resale, vehicle maintenance and servicing, and representing 13 brands: Fiat, Jeep, Ram, Ford, Renault, BYD, Hyundai, Peugeot, Citroën, Toyota, Nissan, Chery, and Pre-owned Vehicles. At the executive level, we have a President and two directors; among our staff, we employ approximately 1,000 direct employees and 200 indirect employees—including leadership, sales, after-sales, parts, and administrative personnel. **Grupo Destaque, today a market reference in the automotive industry, seeks a SCHEDULING ASSISTANT to join its team.** **What We Expect From You?** We seek professionals dedicated to achieving their goals and committed to delivering outstanding customer service—ensuring client satisfaction while fostering engagement between our brand and the vehicle manufacturer. **Responsibilities and Duties** **Your Daily Routine:** ------------------------------ * Provide customer service via phone, email, or WhatsApp to schedule maintenance, part replacements, diagnostics, and workshop services—aiming to deliver satisfactory service experiences. **Responsibilities:** * Telephone calls must be answered by the third ring within the scheduling department. * The dealership must offer at least one online/electronic scheduling option (website, email, WhatsApp, or mobile app). * The employee must answer each call by stating the dealership’s name, their own name, department, and a greeting. * The Scheduling Officer must handle only one customer at a time—whether by phone or in person. * The Scheduling Officer must attentively listen to the customer’s needs, allowing them to freely express their request. * The Scheduling Officer must confirm the customer’s and vehicle’s data in the system. * The Scheduling Officer must thoroughly record all customer requests in the system using the exact terms provided by the customer. * The Scheduling Officer must ask the customer whether any additional services are required. * The Scheduling Officer must ask whether the customer will wait for completion of quick services (e.g., maintenance or part installations requiring up to 90 minutes), based on schedule availability. * Intervals between appointments must be at least 20 minutes. * The Scheduling Officer must assign priority handling to return or rework customers. * The Scheduling Officer must consult the "Weekly Schedule" board to verify workshop availability and check, via the system, available time slots for Service Consultants. * The Scheduling Officer must suggest at least two date-and-time options (two time slots per date) for scheduling within the next three business days. * The Scheduling Officer must use the Time Table (covering reception, maintenance, common repairs, wheel alignment, primary diagnostics, quality control, washing, delivery preparation, etc.) to calculate total required time and determine the estimated vehicle delivery timeline for the customer. * The Scheduling Officer must remain informed about Service Consultants’ and Technicians’ unavailability (e.g., vacations, training, leaves), receiving written notification at least five days in advance. * Issue the Pre-Work Order (Pre-O.S.). * The Scheduling Officer must: Confirm requested services (Maintenance Table), replaced items, and systems to be inspected—suspension, electrical, engine, and brakes. * Inform the estimated cost. * Confirm the scheduled date and time. * Inform the estimated delivery time. * Remind the customer to bring the Owner’s Manual. * Request removal of personal belongings. * Bid farewell and thank the customer. * Forward the Pre-O.S. to the Service Reception (Consultants). * Fill out the magnetic board with the following information and correctly position it on the Weekly Schedule board: 1 – Customer’s arrival date/time at Reception; 2 – Estimated vehicle delivery date/time to the customer; 3 – Customer’s name and vehicle license plate; 4 – Mark the "Customer Waiting" field, if applicable. * All special-order parts that are available but not yet scheduled must be placed in the “Received Parts” slot on the Scheduling Preparation board. * The Scheduling Officer must ensure that information regarding the availability—or non-availability—of special-order parts is communicated to the customer before the scheduled appointment date. * All customers scheduled for the following day must receive appointment confirmation the previous day—via WhatsApp, email, SMS, or phone. * The Scheduling Officer must transfer the next day’s Pre-O.S. documents from the “Scheduling Preparation” board to the “Today’s Appointments” board by the end of the workday. * The Scheduling Officer must contact the customer to reschedule within 40 minutes of the originally scheduled time. If the customer wishes to return the same day, verify workshop availability and offer available time slots. * After contacting the customer, the Scheduling Officer must record the date and time of the contact—and the new rescheduled date and time, where applicable—in the Pre-O.S. * Perform other related duties. **Requirements and Qualifications** **What We Seek?** ------------------- **Minimum Requirements:** ----------------------- * Education: Completed High School or Technical Diploma. * Experience: 1 year. * Specific Knowledge: Address customer needs, manage service flow, and maintain customer satisfaction with Toyota services. * Personal Skills: Organization and control, Teamwork. **Where You Will Work:** ---------------------------- * Based in the Campinas region. * 100% on-site opportunity. * Working hours: Monday to Friday, 8:00 AM to 6:00 PM. **Additional Information** **Because we value people, here are the benefits you’ll enjoy as part of our team:** ------------------------------------------------------------------------------------------ * We care about your health! We provide medical and dental assistance, with necessary support for your well-being. * Regarding health, we partner with Wellhub. * Life Insurance. * Competitive market-aligned compensation. * On-site cafeteria. * Partnerships with universities for tuition discounts. Grupo Destaque is a family-owned company whose mission is to satisfy our customers and deliver a positive, unique experience when acquiring our products or services. We value responsibility toward our customers, suppliers, and employees—focusing on excellence in customer service, continuous improvement, and strict adherence to deadlines. Our vision is to become a benchmark in the automotive sector, consistently ranking among Brazil’s largest automotive groups. Grupo Destaque was founded in 1993, building a legacy of dedication, effort, and perseverance. Over 30 years, we have fulfilled the dreams of customers seeking the perfect car. With 12 brands across 35 locations, we have made history in Greater São Paulo and Alto Tietê, delivering positive, unique experiences. Today, we rank among Brazil’s largest automotive groups, employing approximately 1,000 direct and 200 indirect staff members—all committed to exceeding expectations and delivering high-quality services, continually striving to impress through efficiency and excellence.