Maître

Description

Job Summary: We are seeking a Maître with strong leadership skills to coordinate the dining room, uphold high service standards, and align service delivery with the restaurant’s concept—focusing on exceptional customer experience. Key Highlights: 1. Lead the dining room team and ensure premium service standards 2. Directly manage customer experience and wine operations 3. Train and develop the team for excellence and consistency We seek a Maître with leadership capabilities, professional demeanor, and strong customer experience orientation. This is a strategic role within operations, responsible for coordinating the dining room, maintaining elevated service standards, and integrating service delivery with the restaurant’s concept. Key Responsibilities * Lead the dining room team (waiters, busboys, and reception) * Organize and conduct daily briefings with the team * Ensure service standards align with the restaurant’s premium positioning * Greet guests and manage reservation and waiting lists * Continuously train the team (service procedures, professional conduct, guest approach, and product knowledge) * Directly engage in delivering outstanding customer experience during service Wine Management * Support organization and control of the wine list * Guide the team on wine labels, food pairings, and consultative selling * Suggest improvements and strategies to increase average check size * Collaborate with management on wine sales performance Training & Development * Train new staff (onboarding and house standards) * Develop current team members with focus on excellence and consistency * Ensure the team is prepared to deliver a memorable experience Requirements * Prior experience as a Maître or dining room leader * Experience in mid-to-high-end restaurants, bars, or hotels * Knowledge of wines (a significant advantage) * Leadership, organizational, and proactive mindset * Strong communication skills and professional demeanor Preferred Qualifications * Education or courses in wine or hospitality * Experience in establishments focused on experiential dining and high average check size Compensation: R$4.500,00 - R$5.500,00 per month Benefits: * Meal allowance * Transportation allowance Selection Questions: * Wine knowledge? * Personal vehicle? * Experience in restaurants and hotels? Work Location: On-site