Guest Relations

Description

Job Summary: We are seeking a Guest Relations professional passionate about hospitality to create personalized and memorable stays by anticipating guest needs and elevating the resort's service level. Key Highlights: 1. Customer service experience 2. Excellent communication, empathy, and cultural sensitivity 3. Opportunities for growth and continuous training **Position: Guest Relations – Fazendinha Resort Privé** **Be the connection between our guests and exceptional experiences!** We are looking for a Guest Relations professional passionate about hospitality to ensure our guests enjoy personalized and memorable stays. Your mission will be to anticipate needs, create unique experiences, and elevate the service level of our resort. **Key Responsibilities:** * Warmly welcome guests from check\-in onward, introducing them to the resort's exclusive amenities. * Monitor guest well\-being, offering personalized recommendations for dining, activities, and wellness. * Coordinate reservations and events in partnership with the Promoter. * Resolve any issues promptly, ensuring each guest feels valued. * Implement innovations based on feedback to enhance service quality. **Who We Are Looking For:** * Experience in customer service. * Excellent communication, empathy, and cultural sensitivity. **Benefits and Advantages:** * **Competitive compensation aligned with experience.** * Opportunities for career advancement and participation in continuous training. * A dynamic and challenging work environment. **Work Location:** Fazendinha Resort Privé **Schedule:** Full\-time, with availability to work weekends and holidays. **If you are passionate about delighting people and transforming every detail into unforgettable moments, join our team of excellence!** Employment Type: Full\-time, CLT (Consolidated Labor Laws) Compensation: R$1\.900,00 \- R$2\.300,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On\-site