Senior Customer Experience Analyst

Description

Job Summary: The Senior Customer Experience Analyst ensures a welcoming, humanized, and efficient experience, serving as a support point and enhancing the quality of the institutional journey. Key Highlights: 1. Provide a welcoming, humanized, and efficient experience to all audiences 2. Support event organization and communication between users and the institution 3. Engage in relationship-building, loyalty, and welcoming initiatives **JOIN MANDIC** The **Mandic Group** is currently accepting applications for the position of **Senior Customer Experience Analyst**, with **in-person** work in **Campinas/SP**. We seek professionals who identify with our **Mandic Way of Being**: Welcoming, believing in results, committed to quality, breathing innovation, and tirelessly working to deliver the best academic journey and excellence in professional training for our students—transforming their realities, as well as public health and science. Our purpose is to transform lives and promote health. \#JoinMandic! **JOB MISSION** Responsible for delivering a welcoming, humanized, and efficient experience to the institution’s diverse audiences, acting as a support point for students, patients, visitors, and staff. This role ensures smooth service delivery and high-quality institutional journeys by anticipating needs, resolving requests, and promoting alignment across academic, clinical, and administrative departments. **RESPONSIBILITIES:** * Receive and guide students, patients, and visitors, delivering personalized and effective service; * Map and route requests to responsible departments, tracking resolution until completion; * Support planning and promotion of internal and external events; * Act as a communication facilitator between users and the institution, identifying opportunities to improve audience experience; * Support relationship-building, loyalty, and welcoming initiatives; collaborate on institutional campaigns and actions related to image, reputation, and promotion of educational and healthcare services; * Stay updated on institutional processes and services, ensuring accurate and institutionally aligned information dissemination. ​ **QUALIFICATIONS:** * Completed or ongoing undergraduate degree in Public Relations, Communications, Hospitality, Tourism, Administration, or related fields; * Prior experience in customer service within educational institutions, healthcare, or hospitality settings is desirable; * Empathetic, proactive, and communicative demeanor; * Ability to interact effectively with diverse audience profiles and manage multiple simultaneous demands; * Proficiency in basic computer tools; fluency in additional languages and familiarity with academic or clinical routines are considered advantageous. **BENEFITS:** * **Essential** Meal Voucher (Flexible Card) Transportation Voucher Life Insurance * **Your Health Care** Medical Assistance (with co-payment) Dental Assistance Pharmacy Benefits * **Quality of Life and Well-being** Birthday Day Off TotalPass * **Exclusive Employee Discounts** Open English – English courses at preferential rates. Estácio University – exclusive discounts on undergraduate, graduate, and short courses. Raphael Di Santo School – benefits for Early Childhood Education, Elementary, and High School. * **Exclusive Sesc Partnership** All these benefits are accessible via your Sesc ID card, offering enriching, affordable, and high-quality experiences for you and your family. **PEOPLE ARE EVERYTHING TO US!** We believe in an environment where respect, diversity, and inclusion are essential. All qualified individuals are considered for our opportunities—regardless of race, gender, gender identity or expression, sexual orientation, nationality, disability, genetics, or any other characteristic. Employment Type: Permanent CLT Salary: R$3\.700,00 \- R$4\.000,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation voucher Selection Question(s): * What is your salary expectation? Work Location: In-person