Senior Customer Service Analyst

Description

Job Summary: Senior Customer Service Analyst to serve international maritime clients, ensuring excellence in customer service and supporting the commercial team in a high-pressure environment. Key Highlights: 1. Strategic involvement in customer retention and issue resolution 2. End-to-end order management and billing tracking 3. Commercial team support in quotations and negotiations **Challenge** ----------- **Position**: Senior Customer Service Analyst **Department**: Customer Service **Location**: Piracicaba – SP (On-site) **Challenge**: Moove is seeking an Analyst to join its Customer Service team, focusing on international maritime clients, ensuring excellence in service delivery, order management, and commercial team support. This is a strategic role for customer retention and issue resolution in time-sensitive, high-pressure environments. **Key Responsibilities:** * Manage the end-to-end order lifecycle, including billing tracking * Monitor pending orders and ensure proactive communication with customers * Respond to emergency situations by proposing solutions * Track deliveries, deadlines, and order statuses * Manage returns in accordance with company policies * Support the commercial team in quotations and negotiations * Monitor service KPIs (e.g., OTIF, OFR) * Participate in continuous improvement initiatives and departmental projects * Conduct meetings in English with international customers **Competencies** ---------------- We seek a professional who always plays as part of a team and understands that “WE’RE TOGETHER” in every challenge—because no one reaches success alone. Open-minded toward new ideas, this person believes the best solutions emerge from diverse environments; therefore, they openly discuss what matters and aren’t afraid of candid conversations. No matter what happens, they remain confident, consistently doing the right thing the right way, focusing on results and always thinking big while executing simply. **Basic Qualifications** ------------------------- **Basic Qualifications:** * Completed undergraduate degree (preferably in Business Administration, Marketing, Psychology, or related fields) * Fluent English (mandatory), with frequent interaction with international clients * Prior experience in customer service * Advanced Excel proficiency * SAP knowledge **Benefits** -------------- * Profit-sharing program * Meal allowance / On-site cafeteria * Employee Assistance Program * Medical and dental insurance * Pharmacy allowance * Life insurance * Private pension plan * Gympass * Vision care allowance * ATS * Transportation allowance / Parking **Moove** --------- In just over 10 years, Moove—a Cosan Group company—has become a Brazilian multinational leader in the premium lubricants market in Brazil under the Mobil brand, and a global reference in the production, sales, and distribution of lubricating oils across more than 10 countries in Latin America, Europe, and the United States. Our successful trajectory stems from strategic partnerships, continuous innovation, and the differentiated quality of our products and services. We never compromise on safety, efficiency, performance, or agility in our daily operations. Thus, our organizational culture serves as the guiding force behind this continuous movement. More information at: https://moovelub.com .