Collections Assistant

Description

Job Summary: Providing high-quality customer service during the collections process for delinquent accounts, negotiating debts, updating information, and contributing to customer retention. Key Highlights: 1. Commitment and dynamism 2. Focus on high-quality customer service 3. Effective and ethical communication **Location:** Hortolândia – SP **Elevar Telecom** has an open opportunity for a **Collections Assistant**, seeking a committed professional with a dynamic profile and focus on high-quality customer service. **Responsibilities** Assist in the collections process for delinquent customers by making telephone contacts to negotiate debts under supervision. Responsible for updating payment and agreement information in the system, issuing invoices and required documents, recording all interactions, and supporting the preparation of delinquency reports. Act courteously and respectfully to contribute to customer retention. **Skills, Attitudes, and Behaviors (Soft Skills)** **Attention to Detail:** Essential to pay close attention to detail when handling numbers and financial transactions, avoiding errors that could compromise the accuracy of financial records. **Organization:** Ability to manage multiple tasks and keep financial documents and information organized, ensuring easy access and process efficiency. **Ethics and Integrity:** Maintain ethical and upright behavior, respecting the confidentiality of financial information and acting responsibly. **Proactivity:** Ability to anticipate needs and take initiative to improve financial processes or resolve issues without constant guidance. **Resilience:** Maintain composure and continue working effectively under pressure, especially during financial closing periods or audits. **Effective Communication:** Ability to communicate clearly and professionally, both in writing and verbally, is essential for collaborating with colleagues, suppliers, and customers. **Requirements:** * Completed high school education; * Strong communication and writing skills; Reside in **Hortolândia – SP**. **Preferred Qualifications:** Prior experience in **customer service and administrative routines.** **Salary:** R$1\.900\.00 **Benefits:** * **Transportation allowance:** R$10.00/day * **Meal allowance:** R$22.00/day * **Health insurance:** Fully covered by the company after 6 months, with no employee deductions! * **Gym membership (Malibu Gym):** Fully covered by the company after 1 year, with no employee deductions! * **Education incentive:** After 2 years, 50% of tuition fees (up to R$500.00\) for courses related to the field of work **Workplace: Hortolândia \- On-site** **Working Hours:** Monday to Saturday, from 09:00 to 17:20, with a 1-hour lunch break