Collections Assistant

Description

Job Summary: Work on collection routines, negotiating debts with customers via phone and WhatsApp, monitoring payments, and contributing to the reduction of delinquency. Key Highlights: 1. Opportunity for growth in administrative and financial areas 2. Make phone calls and WhatsApp contacts for customer collections 3. Provide courteous customer service and maintain a professional demeanor **Administrative Assistant - Collections** position at DCAZA's branch in Nova Odessa/SP. From Brazil to the world, and from the world to your business. Importer | Exporter | Distributor - We connect retailers and companies to global opportunities! Founded in 2009, DCAZA evolved from a distributor into a solid importer and exporter of household goods, connecting brands and products to major markets in Brazil and abroad. With a portfolio of over 4,000 items, its own fleet, and infrastructure ready to scale, we are the ideal partner for companies seeking efficient and secure import, export, or distribution services. Hiring immediately for **Administrative Assistant - Collections** **Responsibilities:** Perform collection routines by contacting customers via phone and WhatsApp to negotiate debts and monitor payments. Contribute to reducing delinquency and maintaining positive customer relationships, ensuring effective recovery of receivables. * Make phone calls and WhatsApp contacts for collecting from delinquent customers; * Negotiate payment terms and conditions, and formalize agreements; * Record all collection interactions and information in systems or spreadsheets; * Monitor payments daily and update the customer portfolio status; * Support accounts receivable control, reporting, and delinquency indicators; * Provide courteous customer service and maintain a professional demeanor even during negotiations; * Meet established targets for contacts, negotiations, and receivables recovery. **Requirements:** * Completed high school education (technical course in Administration or related fields preferred); * Prior experience in collections, customer service, or active telemarketing; * Computer skills (Excel, management systems, and digital communication tools); * Strong verbal and written communication skills, and persuasive ability. **Benefits:** * Market-competitive salary; * Meal allowance; * Transportation allowance; * Medical assistance; * Opportunity for growth in administrative and financial areas. **Join Importer DCAZA!** Employment type: Permanent CLT