Apprentice

Description

Job Summary: The Telesales Apprentice provides support to supervision in the department's operational routines, assisting in team monitoring and activity control. Key Highlights: 1. Support administrative and operational activities of the department 2. Assist in monitoring team performance 3. Develop administrative knowledge and gain exposure to customer service and sales **Job Description** --------------------- The Telesales Apprentice supports supervision in the department's operational routines, assisting in team monitoring and activity control. This is an opportunity for individuals seeking to learn, develop administrative knowledge, and gain exposure to customer service and sales operations. **Responsibilities** --------------------- * Support supervision in administrative and operational activities of the department. * Assist in monitoring team performance. * Update internal tracking logs and spreadsheets. * Support operational monitoring of customer interactions. * Contribute to the organization and smooth functioning of operations. **Daily Activities** --------------------------- * Print team monitoring reports. * Complete and update the monitoring schedule. * Monitor customer interactions on the Matrix platform, verifying whether agents are handling cases correctly, offering mobile plans, and following the script. * Complete the spreadsheet tracking outreach actions performed by supervisors. * Conduct operational tests to ensure proper operation (inbound telephony and C2C). **Requirements** -------------- * No prior experience required. * Basic computer skills are a plus. * Interest in learning and professional development. * * Number of openings: 1 * Work location: Nova Odessa, SP * Employment type: Apprentice – CLT * Working hours: 8:00 AM to 2:00 PM * Department: Commercial, Telesales Minimum Education: High School (Secondary Education) * Transportation Allowance * Meal Voucher * Life Insurance * Telemedicine * Discounts on Educational Partnerships * TotalPass * Discounts on Desktop Internet Packages