CUSTOMER SUPPORT ASSISTANT - Centro

Description

Job Summary: Customer Support Professional in a BPO environment, responsible for diagnosing and resolving technical issues, delivering strategic support, and ensuring customer satisfaction. Key Highlights: 1. Master the Nextags platform and its applications. 2. Provide technical and strategic support with a focus on customer satisfaction. 3. Contribute to continuous improvements by providing feedback. A BPO company is seeking a Customer Support Assistant in Limeira (Centro). **Responsibilities:** Develop deep expertise in the Nextags platform and its applications within real-world business scenarios. Diagnose and resolve technical and operational issues. Deliver technical and strategic support to ensure high customer satisfaction. Provide support via chat, email, WhatsApp, and telephone. Manage the entire lifecycle of assigned accounts. Assist customers with proper platform implementation and adoption. Answer questions regarding integrations, workflows, features, and configurations. Document cases and create support materials. Contribute to continuous improvements by providing feedback to the product and development teams. Previous experience as a Support Analyst, Customer Service Agent, Customer Support Assistant, or Support Coordinator may indicate alignment with some responsibilities of this role. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.050,00 * Benefits disclosed during the interview stage. **Additional Information:** * Contract: PJ \- On-site. * Duration: Full-time. * Working hours: To be determined.