JOB OPENING - IT SUPPORT TECHNICIAN I - PRODES Location: Jardim Pedro Goncalves, Taboão da Serra - SP Schedule: 09:30 to 18:30 - Monday to Friday. **What we are looking for:** Education: High school diploma with a completed technical degree in IT, or a completed or ongoing undergraduate degree in IT. Minimum 1 year of experience in the field. Flexibility regarding working hours. ️**Required Knowledge, Courses, and Certifications:** The candidate must possess **advanced knowledge of Microsoft Windows environments** (Windows 7 or later), including **hardware maintenance** and system configuration. Proficiency in **Active Directory**, **Office 365 and Office 2016 or later suite**, as well as familiarity with the **Modem Desktop MD-100 (Microsoft 365)** is required. Additionally, knowledge of **computer networks**, both wired and wireless—including **TCP/IP, encryption, and wireless network security**—is mandatory. Complementarily, **basic knowledge of Linux operating systems** and **basic English reading skills**, sufficient to understand technical documentation and support problem resolution, are expected. **Responsibilities:** The professional is responsible for providing **IT technical support**, performing **installation, configuration, and reconfiguration of equipment**, operating systems, and software used by end users—both on-premises and in the cloud. Conducts **incident analysis and diagnosis**, resolving issues independently or collaboratively with vendors and other professionals. Also carries out **installations of specific applications**, following defined procedures, and performs **basic checks of network infrastructure and cabling**. Furthermore, registers, tracks, and resolves tickets in **ticket management systems**, develops **technical procedures for resolving recurring incidents**, and keeps the **knowledge base updated**, contributing to standardization and continuous improvement of support services. What we offer: Salary: R$ 2.400,00 ️ Meal Allowance: R$ 30.00 per workday Transportation Allowance ️ GoGood Health Insurance ️ Life Insurance SESC Benefits Program **Do you fit the profile?** Minimum Education Level: Undergraduate Degree