Restaurant Manager

Description

Job Summary: The General Manager is responsible for ensuring operational excellence, leading the team, and actively contributing to the company's strategy and growth—combining analytical insight with hands-on operational presence. Key Highlights: 1. Team leadership and daily operations supervision 2. Strategic management and business growth 3. Focus on customer service excellence and performance metrics The General Manager of Brutus Burgers Beers ensures operational excellence, leads the team, and actively contributes to the company's strategy and growth. Reports directly to the partners and leads the kitchen and dining room coordinators. Monitors financial and operational KPIs—including COGS and platform reviews—ensures adherence to technical specifications, researches suppliers and opportunities, and acts as a strategic partner to management. We seek someone who combines analytical vision with operational presence. 1\. Supervise daily restaurant operations, ensuring that kitchen, dining room, bar, and delivery function efficiently and meet established standards 2\. Lead kitchen and dining room coordinators, ensuring alignment, performance, and compliance with processes 3\. Recruit, onboard, and supervise the team, ensuring all members understand Brutus policies, standards, and procedures 4\. Monitor financial and operational KPIs—COGS, revenue, average ticket, reviews—and present analyses and corrective actions to management when necessary 5\. Ensure customer service excellence, resolving complaints promptly and maintaining iFood ratings at 4.8 or higher, with a target of returning to 4.9 6\. Manage inventory of food, beverages, and supplies, controlling waste and ensuring adequate stock levels. Research suppliers and present options to management—negotiation and finalization remain the partners' responsibility 7\. Ensure compliance with hygiene and food safety regulations through regular inspections and adherence to health authority requirements 8\. Contribute to sales strategies, marketing initiatives, and customer acquisition and retention activities in partnership with management 9\. Prepare staff schedules, action plans, and team programming, ensuring appropriate coverage for demand 10\. Update and monitor the daily operations spreadsheet, reporting any deviations identified to management