General Manager

Description

Job Summary: Store Manager with a commercial and operational profile to lead the team, drive results, and ensure excellence in customer experience, with a focus on B2B sales. Key Highlights: 1. Team leadership and development of new business 2. Management of targets, inventory, and relationships with strategic customers 3. Strong commercial profile focused on B2B sales **About the Position** We are seeking a Store Manager with a commercial and operational profile, responsible for leading the team, driving results, and ensuring excellence in customer experience, including service to corporate clients (B2B). This person will be responsible for the store’s overall performance, target management, inventory, team leadership, and new business development. **Main Responsibilities — Commercial Management** * Achieve and exceed monthly revenue targets * Develop strategies to increase average transaction value * Monitor performance metrics (conversion rate, PA, average transaction value) * Support and oversee B2B sales (hotels, guesthouses, retailers, and companies) **People Management** * Lead, train, and develop the sales team * Conduct performance feedback and follow-up * Ensure a healthy organizational climate * Organize staff schedules and store routines **Operational Management** * Control inventory and stockouts * Ensure visual merchandising (VM) standards * Monitor goods receipt and dispatch * Monitor inventories and losses * Guarantee service and organizational standards **Customer Relationship Management** * Retain strategic customers * Build relationships with B2B buyers * Resolve conflicts and critical situations * Manage post-sales follow-up **Ideal Profile** * Prior experience as Store Manager or Assistant Store Manager * Strong commercial and inventory management skills * Experience managing targets and KPIs * Proactive and inspiring leadership * Organizational ability and strategic vision * Preferred experience in textile, fashion, or household goods sectors **Advantages** * CRM experience * Corporate sales experience * Knowledge of inventory and stock management * Experience with aggressive targets and expansion initiatives **Compensation** * Fixed salary + 2.5% commission * Internal career growth plan * Benefits: Health Insurance, Group Medical Assistance, Dental Assistance, Group Life Insurance, Meal Voucher, Food Voucher, Transportation Voucher Employment Type: Permanent CLT Salary: R$5,000.00 – R$7,000.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation voucher