Description: To be an eligible candidate for this position, you must: * Hold a completed degree in Computer Engineering, Information Technology, Information Systems, Computer Networks, or related fields; a postgraduate degree or specialization in IT Management, Information Security, or related areas will be an advantage. * Minimum of 4 years of experience in technical management or IT operations roles. * Advanced knowledge in Infrastructure and Network Management, Cybersecurity, English language, and Systemic Thinking. * Expert-level proficiency in ITIL, IT Governance, Service Management, Performance Indicators, Technical and Team Leadership, Decision-Making, Problem Solving, Assertive Communication, and Results Orientation. * Manage the Technical Operations and Digital Transformation Department, ensuring excellence in technical operations, support, and service to internal and external customers. * Coordinate technical support processes, field support, and help desk operations, ensuring speed, quality, and compliance with deadlines and defined SLAs. * Plan, supervise, and optimize corporate IT and network infrastructure, ensuring high availability, stability, and operational security of systems. * Implement, maintain, and enhance information security, data protection, and cybersecurity policies and practices, ensuring compliance with LGPD and other applicable regulations. * Manage the execution of technical and operational projects under your responsibility, ensuring efficient resource allocation and adherence to established schedules and budgets. * Supervise the maintenance and repair of equipment, components, and critical systems, ensuring service continuity and operational reliability. * Provide specialized technical support to internal departments and field teams, promoting integration between the company's technical and operational areas. * Implement and monitor performance indicators (KPIs) to measure efficiency, availability, customer satisfaction, and service quality. * Structure and improve incident, request, and ticket management processes in accordance with ITIL best practices and IT governance standards. * Drive digital transformation of internal processes by identifying automation opportunities, system integration, and continuous improvement of operational efficiency. * Coordinate technical relationships with suppliers and strategic partners, ensuring compliance with deadlines, quality standards, and contractual performance. * Ensure compliance with requirements from regulatory bodies and applicable technical standards (ANATEL, CREA, LGPD, among others). * Manage the department’s budget, ensuring cost control, financial predictability, and efficient use of technological resources. * Develop and train the technical team through continuous training focused on technological updates, best practices, and a culture of operational excellence. * Promote and reinforce the company's mission, vision, and values, monitoring team performance, providing feedback, and supporting employees' professional and behavioral development. 2511130202461865486