Description
Job Summary:
A customer service professional focused on commercial support, order management, proposals, and document organization, assisting in post-sales activities.
Key Highlights:
1. Customer service via telephone, email, and WhatsApp
2. Preparation of commercial proposals and quotations
3. Support for external representatives and salespeople
**Main Responsibilities:**
* Provide customer service via telephone, email, and WhatsApp;
* Enter and track orders in the system;
* Support commercial representatives and external salespeople;
* Prepare commercial proposals and quotations;
* Update customer records;
* Monitor delivery deadlines;
* Assist in post-sales activities and customer satisfaction follow-up;
* Organize commercial documents and reports.
**Requirements:**
* Completed high school education (a college degree in Administration, Commercial Management, or related fields is desirable);
* Basic knowledge of Microsoft Office (especially Excel);
* Prior experience in commercial or administrative areas and CRM is desirable;
* Advantage: Experience in the textile sector.
Employment Type: Full-time CLT
Benefits:
* Medical assistance
* Dental assistance
Work Location: On-site