- Multichannel customer support (WhatsApp, email, and phone); - Responding to requests, complaints, and inquiries; - Recording customer interactions and identifying sales opportunities; - Proactive customer contact (after-sales, surveys, and promotions); - Commercial management support. Job type: Full-time, CLT permanent position Salary: R$2,000.00 – R$4,000.00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Selection question(s): * Briefly describe a situation involving complaint handling or urgent matters that you managed. Experience: * Customer service experience (Mandatory) Work location: On-site