Customer Service Representative | Campinas/SP

Description

Job Summary: The Customer Service Representative will be responsible for receiving and processing orders, serving internal and external customers, and maintaining up-to-date documentation and records, thereby contributing to departmental performance indicators. Key Highlights: 1. Opportunities for professional growth and challenges. 2. A work environment that values diversity and inclusion. 3. Collaborative work across departments with a customer focus. **Position:** Customer Service Representative **Work Location:** Campinas/SP **Work Model:** Hybrid **Key Responsibilities and Activities:** * Receive, verify, and enter orders into the system, * Respond to order inquiries from internal and external customers, * Approve new customer creation in Salesforce, * Initiate the Rush Orders process, * Provide telephone support with agility and quality, * Contribute to communication and resolution of complaints from internal and external customers, * Document received orders and amendments from internal/external customers, attaching them to the system, * Process and track return orders and credit notes, * Execute processes established by management for the department, documenting them in their respective drivers and other controls—VAA, Order Audits, Growth, etc., * Document and maintain updated customer files and other department-related records, * Understand and contribute to departmental KPIs, * Approve customer registration and ensure data is always up to date, * Collaborate across all departments to meet company deadlines and policies, * Attend meetings and customer visits as assigned by management, * Cover vacations and absences of other colleagues when necessary, * Guide and direct initial customer contacts, documenting them in the system and forwarding to sales, * Assist in communication between sales representatives and other company departments. Requirements: * High school diploma; bachelor’s degree preferred, * Must reside in the Campinas region, * SAP knowledge required. **Behavioral Requirements:** * Accountability; * Customer focus; * Effective communication; * Action orientation; * Decision-making quality; * Routine management and prioritization. **About Solenis** We are a specialty chemical company committed daily to solving complex challenges in water treatment, process improvement, and hygiene for customers across consumer, industrial, institutional, food and beverage, and swimming pool and spa markets—through people, experience, and technology. We are global leaders in the production and application of specialty chemicals, focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and swimming pool and spa markets. Our **mission** is to be a trusted partner and deliver value by solving operational and sustainability challenges with the right people, the right experience, and the right technology—through solutions that help preserve natural resources and promote cleaner, safer environments. At Solenis, you’ll find an excellent work environment offering autonomy, challenges, and growth opportunities. We value diversity and are continuously striving to become a more diverse and inclusive company every day—a commitment reflected in our recruitment processes. **We emphasize that all individuals are welcome, regardless of gender, race, sexual orientation, gender identity, age, disability, or any other characteristic. The selected candidate must demonstrate exemplary work ethics and high standards of integrity.** **Join the Solenis team!**