Receptionist

Description

Job Summary: A professional responsible for ensuring operational smoothness, service excellence, and adherence to company standards, working at the front desk, managing reservations, communications, and providing operational support. Key Highlights: 1. Greet customers and visitors cordially with a focus on excellence. 2. Manage reservations and control the waiting list with attention to detail. 3. Support the management team and maintain the organization of the space. In this role, you will be responsible for leading key activities that ensure operational smoothness, service excellence, and consistent delivery of our standards. **Front Desk and Hospitality** * Greet customers and visitors cordially, professionally, and with a focus on excellence. * Direct visitors as needed, serving as the primary information source for the unit. * Act as the business card of Green House, reinforcing its image and FIT standards. **Reservation and Flow Management** * Manage table and event reservations (online, by phone, and in person). * Monitor and manage the waitlist, providing estimated wait times and comfort to visitors. * Update and communicate space occupancy status to the Events Manager. **Communication and Triage** * Answer telephone calls, e\-mails, and messages, performing initial triage of requests. * Forward requests clearly, efficiently, and promptly to the appropriate personnel. * Assist in collecting initial visitor feedback upon arrival or departure. **Organization and Operational Support** * Maintain an organized, clean front desk area with up\-to\-date materials. * Receive, organize, and distribute mail and packages. * Monitor office and front desk supply inventory. * Support the management team with initial administrative tasks. **Infrastructure and Access Control** * Conduct visual rounds to inspect the premises. * Monitor and control the entry and exit flow of visitors, suppliers, and partners to ensure security and order. Requirements and Qualifications We seek a professional who identifies with our purpose and possesses the following qualifications: * **Organizational Values:** **Discipline**, which strengthens us; **Security**, in every action; **Gratitude**, which connects us; **Vibration**, which inspires us. * **Skills:** Excellent verbal and written **communication**, **professional demeanor**, organizational ability, **attention to detail**, and capacity to handle multiple simultaneous demands. * **Behavioral Traits:** Welcoming, responsible, proactive profile, focused on hospitality, good time management, and emotional balance during peak hours. * **Knowledge:** Completed high school education; Office suite (basic Word and Excel for controls and checklists); telephone customer service; professional written communication. * **Preferred Experience:** Prior experience in reception, customer service, coworking spaces, events, hospitality, or corporate environments is a plus, as are courses in professional etiquette, customer service, or communication techniques. Additional Information **Work Location:** Green House (Parque Villa Lobos) **Salary:** R$ Market\-competitive. **Benefits:** Transportation allowance \+ meal benefit on site \+ tips **Work Schedule:** 6x1 (1 weekly day off \+ 1 Sunday per month) Compensation: R$2\.070,51 \- R$3\.099,64 per month Benefits: * Life insurance * Transportation allowance Work Location: On\-site