Junior Support Analyst – Night Shift

Description

Job Summary: Junior Support Analyst to provide user support and assistance, ensuring efficient incident resolution and high-quality technology services. Key Highlights: 1. Welcoming environment with accessible leaders and supportive team 2. Encouragement of continuous technical development 3. Opportunity to work with emerging technologies and digital trends We are seeking a **Junior Support Analyst** to join our team and directly support and assist users, ensuring efficient resolution of incidents and requests, as well as stability and quality of technology services. This is an opportunity for professionals with strong analytical and organizational skills, clear communication abilities, and a collaborative mindset who actively contribute to the continuous improvement of support processes. Our culture values autonomy with accountability, transparent communication, cross-team collaboration, and a constant pursuit of learning. Here, you will find a welcoming environment with accessible leaders and a supportive team that shares knowledge and celebrates achievements. You will join a committed team that collaborates to ensure excellence in service delivery, adherence to service-level agreements, documentation of solutions, and network support. We prioritize quality, accountability, and focus on the internal customer experience. We offer autonomy backed by support, encourage continuous technical development, and value professionals eager to grow and evolve alongside us—contributing to the reliability and advancement of our support services. **Responsibilities and Duties** * Handling internal technical project requests; * Monitoring field activities and providing technical support; * Monitoring and executing scheduled maintenance tasks and deployment pipelines; * Performing tasks according to defined service workflows; * Managing, tracking, and escalating tickets for internal and external customers; * Analyzing monitoring events (Zabbix); **Requirements and Qualifications** * Completed or ongoing undergraduate degree. * Prior experience in projects involving routers, firewalls, UTMs, and switches. * Ability to handle a high volume of requests and meet deadlines. * Basic knowledge of networking, TCP/IP protocol, and IP addressing. * Familiarity with routing and switching fundamentals; certifications such as CISCO CCNA R\&S, CISCO Meraki, Fortinet NSE4, and MikroTik are preferred. **Preferred Qualifications:** CCNA (Cisco), MTCNA, and NSE4 (Fortinet) certifications. **Additional Benefits** * Meal Allowance * Transportation Allowance or Fuel Assistance * Birthday Bonus * TotalPass * Life Insurance * Unimed Health Insurance after probation period (no monthly fee) * Uniodonto Dental Insurance after probation period * Pet Health Plan * Partnerships with educational institutions and language schools * Career Development Plan **Work Schedule:** 8:00 PM – 8:00 AM, rotating 12x36 shift (working one day, off the next) **Work Model:** 100% On-site. **Employment Type:** CLT At **Maminfo Telecom Solutions**, we believe technology and people advance together. We deliver innovative solutions in **networks, connectivity, IT infrastructure, and telecommunications**, ensuring quality and security for businesses, festivals, and major events across Brazil. Our purpose is to **transform how businesses and people connect**, combining **technological innovation** with human-centered, approachable service. We value **collaboration**, **creativity**, and the **continuous development** of every team member. Here, you’ll have the opportunity to participate in challenging projects, engage with **emerging technologies and digital trends**, learn continuously, and grow alongside a rapidly expanding company. If you seek a dynamic environment that breathes **technology, innovation, and people**, join Maminfo and help build the future with us!