### **Position: IT Assistant – Infrastructure Focus** **Work Location:** Ilha do Retiro – Recife/PE **Working Hours:** * Monday to Friday: 8:00 AM to 6:00 PM * Saturdays: 8:00 AM to 12:00 PM **Work Mode:** On-site ### **Position Description** We are seeking an **IT Assistant with Infrastructure Focus**, who will provide technical support, administer Microsoft environments, and assist in maintaining server and network infrastructure, ensuring continuity and efficiency of IT services. ### **Prerequisites** **Education:** * Technical or undergraduate degree in Information Technology, Systems Analysis, or related fields—currently pursuing or completed. **Experience:** * Proven experience as an IT Assistant, Support Technician, or similar role. **Knowledge and Skills:** * Solid hands-on experience with **Windows** and **Active Directory** (user, group, and GPO management); * Experience with **Office 365**, especially **Exchange Online** and email services; * Knowledge of **networking** (TCP/IP, DNS, DHCP); * Organized, proactive profile with strong **troubleshooting** ability and good interpersonal skills. ### **Preferred Qualifications (not mandatory)** * Familiarity with virtualization platforms (**VMware vSphere or Hyper-V**); * Microsoft certifications (e.g., *Microsoft 365 Certified: Fundamentals*); * Basic knowledge of **PowerShell** for task automation. ### **Key Responsibilities** * Provide first-level technical support for physical and virtual servers; * Work with **Windows Server**, **Active Directory**, **DNS**, and **DHCP**; * Assist in maintenance, monitoring, and optimization of the server environment; * Perform **backup** routines and participate in disaster recovery tests; * Administer the **Microsoft 365** environment (users, groups, licenses, and mailboxes); * Manage and provide support for **Exchange Online**, including email issues, message flow, and Outlook; * Assist with support for services such as **SharePoint**, **OneDrive**, and **Teams**; * Provide end-user support (Help Desk) for hardware, software, and connectivity issues; * Conduct basic network **troubleshooting** (LAN, WAN, and Wi-Fi). Minimum Education Level: Undergraduate Degree Willingness to travel